New hub 3 stuck in ‘Update in Progress’
Hi, I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there. For some reason, my hub 3 has no internet. Whenever I connect via wifi, it simply says ‘Update in Progress’ and offers no further information. I left it for 4 hours before turning it off for 20 seconds and then turning it back on. When that didn’t work, I tried a 60 second pinhole reset, which also failed to resolve the problem. I’ve tried calling virgin media, but the automatic system can’t find any faults so no progress there. I’ve had no internet access all day, and need this remediated soon as I work from home and have some time-sensitive projects currently in progress.Solved19KViews0likes27CommentsSuper Hub 3 "Update in Progress" and slow/unreliable WiFi
Hi, For the last couple of days I've been experiencing issues with my WiFi but can't trace the source of the problem. I have a laptop connected via an ethernet cable and the Internet is working fine through the wired connection, but when using any mobile device the connection seems okay for the first 30-40 seconds before becoming extremely slow. Google searches keep hanging and images often fail to load, and some apps give frequent 'poor connection/no connection/server time out' messages. I've tried restarting my Virgin super hub 3 several times but this hasn't helped. When logging into the hub's status page the Upstream, Downstream, Configuration and Network Log tabs are all empty, and the modem status page has 'update in progress' displayed. No faults have been reported on the Virgin Media status page. Please help.Solved709Views0likes1CommentLoss of Email - F010762348
Resolved Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible. ModTeam Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.492KViews40likes3132Comments
