Won’t let me add Premier Sports
Hi, I’m looking at adding Premier Sports via the subscriptions app but it keeps coming up with an error and diverting me to my online account. However, I cannot add it via my online account either. The odd thing is that if I wanted to add another standalone channel such as Racing TV or MUTV, it will let me do it via the subscriptions app! It amazes me with VM on how difficult they make it to change your package in comparison to other providers. Is or has anyone else experienced this? ThanksVirgin Media Netflix subscription
In February 2024 we moved into temporary accommodation and took the Virgin service with us. This included the Ultimate TV bundle that threw in a Virgin payment of Netflix subscription. The move was very efficient and all services work straight away - apart from Netflix, which took 7 weeks to resolve following various 5 day guarantees and calls with IT team and complaint team etc. I believe it was resolved when a new activation email was sent out. With a building works now finished we have moved back and again all has gone well.... ... except the Netflix subscription! Two emails. One from Netflix stating payment method needs updating and one from Virgin Media stating Netflix subscription has been suspended. How do I resolve as the phone options heads down many paths that never seem to lead to relevant advice as do the clever BOTS. Any advice greatly appreciated.