Installation where neighbours permission required
I previously enquired about having Virgin TV installed at a new property. I had only just moved into the property and was advised I needed to contact my neighbours in 2 different addresses to give permission to install. They were away at the time and I didn’t know them so it was not possible to get permission. I cancelled the order and went with another provider. I would now like to join Virgin and would need the same installation completed.Am I able to get details of what work is required before signing up?From memory it was due to the location of the cabinet in the street and having to go through their front gardens. Is there anyway I can get details of how exactly the engineers will do this and if digging through gardens how will they be left after install. I would like to be able to tell the neighbours exactly what work would be completed and what disruption/damage would be caused to their gardens. I still don’t know them all too well so it would be better if I could provide as much detail as possible and assurances about how things would be left after the engineers have done the work. I also don’t want to sign up again and run into issues and then have to go through cancelling etc which took some time last time around.Hub 3 constantly dropping WiFi connection
I have had issues with Hub 3 dropping the WiFi connection for more than 2 years. The signal drops multiple times each hour, with all available signals disappearing from the list, before the reappear anywhere from 5 seconds to 30 seconds later and my signal reconnects. I've tried to report the issue more times than I care to remember, but am always stymied by unhelpful individuals in a Far East call centre. I've continually requested that they access the router log and see for themselves the constant losses of signal, they are equally insistent on not doing so and being unhelpful. For me, the solution is simple, I need a newer, replacement router that doesn't suffer from these issues. My gripe is that Virgin are receiving my subscription payment each month for a service that isn't being fully provided. It's hugely frustrating and I'm at the end of my tether.Accessing Technical Support?
I need to contact technical support but I can't find how to any more. I tried the live chat and opted to use WhatsApp but the only message I received was this: > 👋 Thanks for switching over to WhatsApp. > You’re through to the Virgin Media Virtual Assistant. Please say 'Hi' and we can get you through! There was no further response. The issue I have is that my wifi speed varies wildly between 375mbps and nothing at all. It doesn't seem to be related to the number of devices using it at all. It's really frustrating as I work from home 2 or 3 days a week.Service outages on 150+ days in 14 months - is this normal?
Hi all, I am really hoping anyone can advise me what to do or has experienced similar issues (though I wouldn't wish this on anyone). I have had fibre with this utterly useless company since September 2023. I have experienced more service outages than I ever imagined to be possible in the last 14 months. Some days it doesn't work for a few minutes, other days its hours (1-14, the sky's the limit with them) and when it's especially bad it can them them days to fix this. Yes, DAYS. They keep sending their stupid update texts saying it is now fixed bla bla bla, but it obviously never is. At this point I believe it is an area issue that will not get solved anytime soon, if ever. I want to leave my contract, which ends end of March 2025 and have sent them a long complaint via email. Got a lovely AI response claiming the issue was fixed. Nope, it was not. Neither did they respond to my request to end this contract by the end of the year nor did they mention my request for compensation. I spoke to them on the chat today where all my questions were basically ignored. Getting hold of them on the phone is mission impossible. Has anyone had similar issues and can tell me how they went about it and what the outcome was? The thought of being with them for another 4 months is unbearable to me. Performing my job from home has become a real challenge and I don't get how they can get away with this. Thank you all in advance! Best, Ted