Quickstart issues - flashing red light
I have today received my new Hub 5 after moving into my new flat. After following all the Quickstart instructions I am left with a flashing red light. I phoned the activation team and they activated the hub while on the phone with me but I still have the same issue. I have tried multiple resets, unplugged and plugged the cables several times and hours later still red flashing light. Previously the fault detection website was saying "your equipment isn't installed right" but now it's gone back to "your service hasn't been installed yet" but only offers to let me track my hub delivery (which already arrived...). [MOD EDIT: Subject title changed for clarity]No wall socket, only telephony. VM shut off prior provider.
Hello, Sadly due to not being informed until the last day of delivery, I've accepted the quick start package for my 1000mb broadband. I've got my broadband with no virgin media wall socket. As far as I can tell (I'm in an attic apartment 4 stories up, free reign of building and landlords permissions etc) there is no wall socket in the entire building, or outside. There are hanging cables at the front door, 3 stories down but no female versions. VM are sending an engineer out on the 3rd of Feb, over a month from call. My BIG problem here is that they've automatically cancelled my previous supply of broadband. So now I've nothing. Does anyone know if I can speak to virgin directly and get at least some form of Internet through the TEL socket, or if I can make sure they know to bring a cherry picker if required on day the engineer visits? As the telephone pole around the back is not as tall as this 4 story building. I'd even be happy to pay but the man who arranged the appointment didn't seem to understand that the engineer is likely to come and cancel the job. 1+ month of no Internet and no possible way to fix this only to then be told its not a possible fix is very important to avoid as my work requires it. Please advise!! Thank you!QuickStart Order
Hello, I placed an order on 18/11 for a broadband QuickStart installation kit. I received emails with the order confirmation (and order summary including order reference) and next steps listed as: We'll confirm your delivery date We'll email your contract I haven't received any further confirmation emails so far, or anything from Yodel. The order is supposed to be delivered today. This is the second attempt to order this I have made recently - the first one the same thing happened and it was never received, I got in touch Virgin Media said it would be with me within 72 hours and they then cancelled it for some reason. If I go to the 'Manage order of appointments' section of the app it says I have no orders or appointments. Can someone please check the status of my order and assist. ThanksQuickStart, not sure if I have the VM wall socket
Hi all! I recently moved home and VM told me QuickStart installation would be possible at the new address. I tried to install the broadband but there wasn’t any VM wall socket. The only thing I can find that would fit the cable is an optical converter? I’ve attached a photo in the post. Is this where the cable should go? Thanks in advance! Edit: When I turned the hub (hub 3) on, it keeps on flashing the green light with the wifi icon lit up as green too.
