Black WiFi pod not connecting after changing WiFi to split 2.4 / 5
Hi all I had to split the WiFi frequencies as our solar panels control panel will only work on 2.4ghz I kept the 5ghz WiFi name and password the same as named the 2.4 separately - but with the same password. This has knocked out our black WiFi extender pod - and now is just flashing white. I've tried turning everything off / on again, etc Is there an easy fix?59Views0likes1Comment
Mixing White & Black WiFi Pods
I recently had an engineer attend to look at my faulty black wifi pod (also have 2 white pods) and he said he had to replace it with a white one as they dont work with the white pods. Is this actually correct, as they were all running together for a year or so, and I preferred the flexibility of the black one with regards to socket location? Not only that, but the new white pod doesnt seem to be working now!!178Views0likes7CommentsExtending Range to Garden Office
I've got a definite dip in Wifi speed in my garden office (about 5m away from the house - on the other side of the wall where my hub 5 lives) Both house and office are very well insulated House speeds showing as 380+, office speed between 9 and 30 with a great deal of variation throughout the day. Measured on Speedchecker I can't use the Wifi Home Scan - it times out regardless of when and which room I try, I get an Oops try again later message. (have tried deleting the app etc but to no avail) I think I might be able to use a Wifi Pod to sort this out, but am in a catch 22 as I can't do the scan to show the speeds. First question - How can I order one if I can't do the scan? Prior to joining VM my router was under the stairs connected to the office via an ethernet cable which now sits unused as VM couldn't fit the hub5 in the same place, so it's situated in the living room. Additional question - Is there another way to utilise the ethernet cable to help, given that it's miles away from the router? Any help would be greatly appreciated and possibly save my marriage as Mrs is sick of me working in the kitchen....175Views0likes8CommentsWiFi pod causes cracked socket
I’ve had a Wi-Fi pod upstairs for about a year and it has done a great job of boosting the signal around the house. However tonight I noticed quite a loud buzzing / fan noise from the pod. Worried about safety I turned it off and unplugged it from the wall, and noticed it has caused a massive crack across the socket, rendering it highly unsafe. I’ll have to call an electrician and get them to install a new socket. I’m not sure what to do about the pod. Obviously don’t want the same thing to happen again!216Views0likes9CommentsWiFi Pod Not Connecting to Hub
I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app. Thanks!57Views0likes1CommentThe New 5x Hub (different than the standard 5Hub)
Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue. After residing at my property for over 10 years, I was thrilled to learn that Virgin Internet was now available in my area. Without hesitation, I signed up for the 1Gig plan as soon as I saw the Virgin engineers working nearby. During the sign-up process, I informed the sales representative about my struggles with weak Wi-Fi signals in certain areas of my house. They assured me that with my chosen plan, I would be eligible for free Wi-Fi booster pods. After the broadband installation by the engineer, we tested the Wi-Fi signal and, as expected, it didn't reach the areas where I needed it the most. The engineer advised me to contact Virgin support, assuring me that they would send out the booster pods. Unfortunately, despite placing the order for the pods four times over a span of 2.5 weeks, every time I called, I was informed that there were no pod orders associated with my account. Feeling frustrated, I decided to conduct some further research and attempted to use my own Wi-Fi extenders. To my surprise, I discovered that the 5x hub does not have a router mode, which was an essential feature for my needs. I contacted Virgin support once again and explained the situation, mentioning that I have the 5x hub. It turns out that the technical teams have not received training on this particular hub yet and are unaware that the pods are not compatible. Each time I ordered the pods, they were automatically canceled by another department. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. - The 5x hub is connected via optical cable, not coaxial. - The new routers currently do not have a router mode (at the moment). - Not all support team members are aware of this information when providing assistance. - Wi-Fi extender pods are currently unavailable (at the moment), likely due to the router mode issue. - 5x Hub not compatible with the virgin connect App - This 5x hub is a trial hub and they are giving customer this without telling them. (Well never told me) For now, I have placed the router in the middle of one of my rooms to ensure a signal reaches my office. I remain hopeful that Virgin can address this situation, rectify the pod availability, and enable router mode functionality. Unfortunately, switching to the standard 5 hub is not feasible for me since the cables running to my house through BT ducts are optical-only. I find myself in a rather inconvenient situation, but I'm optimistic that Virgin will resolve these issues soon. If any Virgin Techs read this please give me a update or a time scale???Solved49KViews5likes67CommentsRequest to order additional pod
Hello, I have one pod. However, I am getting a poor signal elsewhere. (Download 13 Mbs, and upload 7 Mbs). I would like to order another pod. I understand this should be possible on the app, but it doesn't seem to work. Please can someone contact me on here and put the order through? Thank you.138Views0likes7CommentsWifi pod - customer support scam/lies
I recently signed on for a new contract, it included a hub upgrade from 3 - 5. I had an existing pod which is now not compatible, after a lot of back and forth, they agreed to send me a new compatible pod. I have spoken with upwards of 10 members of the "customer support" team for an hour or more each time, every single person has lied, fobbed me off or actively abused me on the phone. I'm pretty tech savvy and committed to sorting a problem, but I've never had such a horrendous experience as this. The loop is just constant, get through explain the same problem, they don't get it, pass me to someone else, who says they'll sort it, promises they'll call me back that it's being resolved, but nothing they can do on the phone, assurances...then nothing and it starts again. They apparently can't send any emails of evidence of what's been said or promised, they can't generate bills or contracts, they can't share what the status is of an issue and they don't have the contact details of any internal teams or staff....so essentially there is no customer service. Anyone manage to avoid the scam/doomloop and actually get something resolved?283Views0likes7Comments
