WiFi Hub not arrived after 2 attempts
I have ordered the hub twice now and we still have had no delivery The first time I ordered it when signing the contract and everything looked fine, we got a message from yodel telling us it was on the way and it would arrive on Sep 1 at 18:35, we had 4 people in the house all day and had no knock at the door. Yodel claimed they had delivered the parcel but left no photo or any notes. We checked with our neighbours who also hadn't received it. I called Virgin on Sep 3rd and they confirmed they had the correct address and they said they had re-ordered another hub for us and it would take 3-5 days. I waited and then called again on Sep 8th as it had not arrived and I was told to wait longer and that I would only know what day it was going to arrive on that same day via email and I just had to hope that somebody was in the house that day. It's now Sep 12th and I haven't had any emails or texts about its delivery, I'm not even 100% sure if it's on the way. I'm not sure what else to do now. If anyone could please help that would be greatly appreciated. Many thanks, EdInternet dropping every few hours, lost packages, intermittent connection (few years already)
Dear Community, I would like to say thank you to anyone involved, and a big thank you for your time spent. I appreciate any work on this, especially since the issue began impacting me more when I started working from home occasionally. Also, online gaming become very frustrating. Problem: Internet dropping, lost packages, intermittent connection (a few years already) More info: It is happening on all devices, x2 wired PCs, and x2 laptops on wifi, and mobile phones. I have called Viring Media about it and they came and replaced my old hub with version 5 but still the same. I have been with Viring Media for the past 5 years and I noticed the issue about 3 years ago. The internet will work fine for a few hours straight until it starts to drop. The lost connection is intermittent, it will work for 1 minute just to stop for 20-30 seconds and again and gain from at least 10-15 minutes and then back to working again for another few hours. I am attaching some data that I have seen was useful on other similar threads. When I experience the issues I see this when pinging bbc. The Windows tray icon will show no internet. These were taken from the HUB when the internet was working fine, I can try to capture when this is happening if needed. Does anyone see something wrong here? Many thanks for all your help. Cheer Mart.
