No internet in Hastings 3rd day. Virgin are the worst!
After getting a text to say there was an outage in Hastings on Thursday lunchtime, my broadband has been off since. Each time I call it’s up to an hour. Some staff say there’s an outage some say there’s no outage and some say it’s been fixed. They booked an engineer after me asking on the Friday. I got a text to say he was coming this morning between 8-12pm. They didn’t show. I called. Due to ‘a technical problem’ the appointment wasn’t booked properly so now I’m waiting until Monday afternoon/evening with no service. No internet. So I have lost work, no tv. Nothing. The app says my devices are working. They aren’t. The number to call has constantly said there are no local issues. They couldn’t care less about customers. Not one iota of real help. 5 days with no service and who knows if they will even turn up on Monday?Total loss of service
Hi, I have been suffering total loss of service since last night, my wife and I both work from home so today has been awful. I managed to get us up and running using a 4G USB dongle but have already used 10GB and it needs topping up again. The kids are going spare! I did manage to get through to someone at VM who said there is an issue in our area but it was very noisy in the background and I struggled to understand what he was saying, but he did give me the remedy ticket number, F011738783 - can someone from VM look this up and tell me what it says and when the issue is likely to be fixed? FWIW, we had another outage last week that lasted 9 hours - I have only been with VM for a month and pretty disappointed with the service so far, my previous internet connection (VDSL with PlusNet) was rock solid, I'm beginning to regret switching. Thanks, FrontyVirgin Media not sending engineers
Virgin Media had someone come and set up the hub on the 30th Jan, however due to a blockage they couldn't connect the cable from outside to my house. This means I have no phone or Internet. After this I repeatedly been given different dates regarding when they'll set everything up but so far nothing has been done. Is there anything I do to get them to come and finish the setup? If not what should I do? They've already given me some credit towards purchasing a data dongle but what happens to this credit if they never connect me to the network? Is there any way I can have this credit paid to me? I'm also told there's a lateness penalty they have to pay. What should I do about this?Funny yellow light
Yesterday our fibre broadband went down. Went through the steps to reboot it (Media Hub 5) and nothing has worked. After the initial white light on the hub it goes to a flashing yellow colour which i've not seen before and no internet. I have noticed that the power supply to the COAX splitter/converter has a light on it, which i think normally is a stable green. That PSU is now blinking green. Could this be the source of the issue? I run my business from home and no internet is a massive issue - any help hugely appreciated.Need redundancy in place
We have experienced persistent and unacceptable internet issues since joining Virgin Media 6 months ago. As professionals who work from home and rely on a stable connection for high-profile client pitches via video calls, internet outages are not just an inconvenience—they are a serious disruption to our business. We pay the highest tier contract simply because it is of such high importance to us to have a reliable connection Does anyone know if I can get two service providers for one household? Can I for instance have BT alongside my Virgin Media Fibre connection? I need to find a solution myself as I have stopped reaching out to Virgin Media support simply because the service has been so consistently poor that reporting issues feels like a waste of time. However, I can no longer ignore this after being completely without internet for the past three days. Furthermore, a review of our records shows that our connection has failed at least four times per month—this is entirely unacceptable for a service we are paying so much for.
