New customer with no information...
Hi all, so I had a sales rep come out last week and sign me up to a fantastic deal for broadband and tv starting in July. Only issue is I've had no email correspondence from virgin. A weeks gone by and the only thing ive had is a text with pre contract attached which has my last name spelt incorrectly. On the doorstep the rep seemed to have issues with my last name and im assuming he hasn't spelt my email address correctly. Anyone know where to go from here as im unable to make a virgin media account without correct email/area code etc and currently have no information other than their services are supposed to start for me on July 1st. Cheers in advance if anyone knows anything but im going round im circles it seems trying to contact them about this.Information for Fibre Broadband Installers
We need someone at Virgin to contact our housing association. Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available. Our HS has a policy/procedure for new installers but it is the case that providers have to contact them. We were Virgin customers before we moved but had to cancel because of this issue it doesn't seem as though the HS will do anything about connectivity to Fibre services unless a provider initiates the process. Your help with the matter would enable 21 our flats to explore other services. I hope this reaches the necessary parties that can make things happen The details are below along with the link to the website - https://www.guinnesspartnership.com/information-for-fibre-broadband-installers/ If you're a Fibre Broadband Installer looking to access, upgrade or introduce any telecommunications equipment or infrastructure to one of our properties, please get in touch with us. You can do this via email at FibreBBTeam@guinness.org.uk We will then send you the following suite of documents to be reviewed and agreed to: The Guinness Partnership Standard Requirements Commercial Agreement Wayleave Agreement Heads of Terms Once the above documents have been agreed to and legally signed off, we can then progress discussions regarding working with you to install fibre network installations at our properties.