Just joined and my connection drops several times a day, every day (Hub 5, newly cabled area)
Hi everyone, I "upgraded" to a Virgin 1gig connection a month or so ago in a newly cabled area. Unfortunately I'm having issues with my connection dropping repeatedly. It mainly affects MS teams and Zoom calls which disconnect and then reconnect a few seconds later but i've also noticed an issue with Canva (online design software) and Google slides where both kick into "offline mode". I have a Hub 5 and two black pods set up. Speed is reasonable (upwards of 100mb in the most slowest area). I've rebooted the hub a good few times and Virgin have also reset the hub. Their technical support has been pretty unhelpful with little beyond the resets. I've set up a quality tracker here: https://www.thinkbroadband.com/broadband/monitoring/quality/share/ae93be1977c7171df0ae808ba8f0f820334d3a42 It's showing a weird cycling saw tooth pattern that repeats roughly every hour and 45 mins. Any suggestions of what this might mean or anything else that I can do to figure out what's going on and hopefully kick VM into action would be massively appreciated. Fingers crossed!Hub 5 keeps disconnecting and flashing red
Hi I've had no luck getting through to a human on the phone so I hope this will help. For the last 24 hours our Hub 5 has been constantly losing connection. It regularly goes into a state where the red light flashes over and over. And even when it does come back on, sometimes we're left with only a 10th of what our internet speed should be. We had it fitted in December and it was fine until now. It's not overheating, is connected properly and is in a well ventilated area. We've tried all methods of refreshing, restarting and resetting and we're worried this issue will keep happening. Every time I call or check on the app/online it simply states that everything is fine, which is obviously not the case. It seems to be working fine now, but it's only a matter of time before it goes down again. We both work from home so this is affecting our work quite severely. Also, the WiFi connection is poor/non existent at the living room end of our flat (all one single level, ground floor), so if this could be addressed too that would be great, otherwise we'll have to explore other provider options. Any help will be greatly appreciated. A technician visit, a new hub, maybe pod extenders? Thank you.