Sick to death of lack of communication.
My virgin media package should’ve been installed on the 2 Dec 2024. It is not the 30th Jan 2025 and I have had no WiFi in my property since. Additionally I have had missed appointments when I’ve been guaranteed by phone agent that engineers would be sent out to install my service. I’m sick to death of the lack of openness from virgin media. I have no idea what happening. I understand delays can happen but 60 days later no service at all is unacceptable. I need answers from virgin media today I’ve had yet another appointment missed with no prior warning at all! I’ve raised complaints which have been open since mid December which are still active despite promises from phone agents that they will be seen to ASAP. In all honesty I feel like everytime I call to get any information I’m fed the same script each time by customer service agents who clearly have no idea what’s going on at all. I’m disgusted with how I have been treated and need advice with how I can escalate this.
Latency Issues
Hello, Just had virgin fibre installed and my latency in game seems to be about 20ms higher than it was with BT (not FTTP). What is going on? surely virgin FTTP should be faster latency? I attach image of my latency trace also. It seems to be constantly spiking up and down in a strange fashion every 15 minutes. [MOD EDIT: IMAGE REMOVED DUE TO PERSONAL INFORMATION BEING DISPLAYED]