Switch date changed
I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing line (it's fibre already) was sufficient and a backlog of orders. I got an email on the 8th October from my current provider that VM had changed my switch date to 26th October. When I look at my VM order it still says the December date. I've not received any equipment or other emails from VM since I placed the order. Should I be concerned that I'm going to be left without internet? What should I do?Virgin Media accessible on main road but not our road.
Hi, I've recently moved into a new flat in a converted house and I'd love to get virgin fibre currently the only broadband suppliers offer FTTC (~60mbs) and my address is listed as inaccessible. The main road which my road branches off (a gated community area) gets virgin fibre but my road doesn't. I'm wondering if the inaccessibility was due to lack of access to check the site or if it is actually inaccessible (I can follow the BT lines down to my flat) and if this needs a survey or engineer. I've checked with the landowner, block and ground management and they're happy for virgin to fit fibre to the building but I'm not sure what I can do, the sales teams have told me its not possible. Thanks!Pole Junction Box Damage
I have tried to call, but there seems to be no suitable options. We have a fibre line and the junction box on the pole outside our house is hanging off. It will need some urgent attention as is hanging by the fibre lines. How do I go about getting hold of someone to sort this issue please?Repeated failed installs is driving me insane!
Plea for help. We have recently moved and simply wanted to move our VM to our new home, which is literally 100 metres away. There is some pre-install work required, we are on the 5th floor and the fibre needs to be connected to our apartment from the gardens below, the box is in situ but no fibre. The home install teams have been efficient, on time & pleasant - FOUR TIMES! Every time we are told the external work has not been completed resulting in a failed install, with teams to turning up and unable to help. We have now been without WI-FI over a month. I work from home for NHS and have been hotspotting from my phone which is unstable and not reliable when working with large data files, cloud based files or with Teams. The latest failed pre-install was today, we have yet another home install due tomorrow and know it will again be a waste of time, so rinse and repeat the last four visits. I cannot cope with yet another phone call and more false promises from the call Center, they are pleasant people with a difficult job, but I find it so condescending, I’ve have not known such poor customer service since the Telewest days. I want to cry with frustration. My question is, I’ve not had any issues previously with VM, but I’m at the point of throwing my hat in and going elsewhere. The compensation will probably only just cover my mobile phone bills. Anyone had similar and managed to overcome the false promises, failed pre-installs and even more delays?Virgin fibre query - box outside
Hi, I have a query on when NTL(now virgin) going back over 20 years. When NTL for some reason stopped running cable in my cul-de-sac, I did hear that a couple of neighbours of mine didn’t want a box outside there house but would like to know if this was the case? I’m more than likely I’m in the wrong part of the forum so apologies in advance Sa128yn area Chris [MOD EDIT: Subject title changed for clarity]Service Availability
Hi, Virgin fibre was installed on the street several months ago. Ordered at the first opportunity. Lads came round and installed the box outside, went to connect it on the street and found a problem. Said the order couldnt be completed and it would several months before it would get fixed. Order got cancelled and the availability of the fibre service was removed from the online checker. I checked in earlier this week and its still unavailable for me but the rest of the street can order the service. Can anyone help identify whats going on and why I still cant order. Regards MFibre Broadband Installation Frustration
I am becoming increasingly frustrated with Virgin Media continually delaying the install of my new M350 fibre broadband. A timeline: 2nd Dec: Order placed 18 Dec: Initial install date 3rd Jan: Delayed install date 19th Jan: Delayed install date And now I've been told it will get installed on 17th Feb. But it's very hard to believe. I've called customer services on several occasions and had no clarity on why the date keeps getting pushed back, only that they are waiting for a permit. What does this mean? And why was I sold this contract when there was no permit to actually install the services? And is there anyone that actually know what state this "permit" is in and whether I'll actually get a concrete install date that will not get pushed back again and again. I have been provided a 4G dongle to bridge the gap in service, but coverage is pretty poor in my area and the hardware they send is pretty average so I have to move it around the house with me. Posting partly for a rant, but also can't seem to get any information through VM's official channels. Thanks in advance!