Unable to return VM Equipment
Hi, I've received changed the services I get from VM. VM sent me new equipment, but want the old equipment back. However, the returns label they provided (Yodel) doesn't work. I went to 3 different shops, and they either cannot scan in the item, or it freezes the machine. What do I do? I don't want to be charged for this when the label that I have been given by VM is faulty. It either doesn't scan for the shopkeeper or it breaks their machine! Thanks.Hub 3 connection issue / faulty hub?
Hopefully the community can help. Today my hub 3 decided to drop all connections, both wired and WiFi so no devices can connect to it. I have worked through the help guide on the support page and let the system do the scans, however at the end the "chat" option wouldn't work on my phone (Pixel 7a), and the phone system directed me to the app and the support page (the app also doesn't work as the phone won't connect to the WiFi.) Wired connections are also not working, I have tried to wire two laptops directly to the ethernet ports and both failed to connect and reach 192.168.0.1. So I tried the router reset option to clear any rubbish in the system and start again, and no luck. Reading another post or two I tried a complete power shutdown, checked all wired connections and started up again, with no luck. The fibre box has a green light, router has a white light. So I'm out of ideas, to me it's developed a fault and needs replacing, but I cannot get hold of anyone as the systems all say "Use the app" So before my teenage daughter goes on a tiktok withdrawl rampage, does anyone else have any ideas?