Forum Discussion

AKM1's avatar
AKM1
Joining in
3 months ago

Unable to return VM Equipment

Hi,

I've received changed the services I get from VM. VM sent me new equipment, but want the old equipment back. However, the returns label they provided (Yodel) doesn't work. I went to 3 different shops, and they either cannot scan in the item, or it freezes the machine.

What do I do? I don't want to be charged for this when the label that I have been given by VM is faulty. It either doesn't scan for the shopkeeper or it breaks their machine!

Thanks.

equipment
faulty
return
yodel
  • Steven_L's avatar
    Steven_L
    Forum Team
    3 months ago

    Hello AKM1,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your returns label not working. Please give the link that newapollo provided to try and create a new returns label? If you have tried that and its still not working, please let us know and we can help further.

    Kind Regards,

    Steven_L