Website users from Virgin Media can't access my website, DNS resolution gives the wrong IP
Symptoms: Users from Virgin Media trying to connect to my website can't, it gives them different types of errors related to SSL. After some troubleshooting, I found that the DNS resolution from VM serveres returns the incorrect IP address. Instead of my server's address (which works for everyone else), it returns [MOD EDIT: ip address removed] - lang-sspipxny.network.virginmedia.net. No clue what's happening here ? Is it some kind of blacklist from VM ? I used to have the website on a different domain name and everything was fine, now that i changed to a new one this happens. Also this is just a gaming organization website (organize parties and stuff) nothing extraordinary. Any help appreciated.Ongoing IP Blacklist Issue Affecting Internet Use – Urgent Assistance Needed
I have been a loyal Virgin Media customer for 12 years, but I am currently facing an issue that severely impacts my ability to use the internet. Despite raising two formal complaints (C-201124714 and C-021224726), I have received no resolution to this matter. Over the past couple of weeks, I have repeatedly encountered Google security prompts and have been unable to access many websites. Upon further investigation, it appears that the IP address assigned to me is linked to a network that is blocked or blacklisted. The specific IP in question is [REMOVED], which belongs to the 82.16.0.0/14 network under ASN 5089 (NTL, GB). Reports confirm the network has been listed at UCEPROTECT-Level 2 due to excessive abuse from other users within this range. I understand that my specific IP has not been directly involved in any abusive activity. However, as part of this “bad neighborhood,” I am unfairly impacted. I am paying for a service that I cannot fully utilize due to Virgin Media’s apparent lack of action to address abuse originating from its network. Supporting Information: IP Lookup Reports confirm the Level 2 blacklist status due to ongoing abuse on the wider network range. My IP is not listed on other major blacklists, including Spamhaus, Spamcop, and Barracuda. The detailed findings can be provided, but here are the key points: My IP: [REMOVED] Network: 82.16.0.0/14 (listed at UCEPROTECT-Level 2) No Level 1 issues with my IP, indicating that the problem stems from other IPs within the same network. Next Steps: I kindly request Virgin Media’s urgent assistance to address this issue: Investigate and resolve the abuse issues leading to the network blacklist. Provide a clear timeline or alternative solution to ensure my service is restored to full functionality. This situation is frustrating, as I rely on my internet service for daily use, and I believe it is Virgin Media’s responsibility to ensure that its network is maintained to prevent such issues. If no resolution is offered soon, I may need to reconsider my options as a customer. I look forward to Virgin Media’s support in fixing this problem promptly. Thank you. [MOD EDIT: Personal information has been removed from this post.]Cannot access private DNS through VPN
We have a company VPN that we use to access databases and other resources. I can access these resources from my computer when I am connected via my mobile network (Vodafone) but when I connect through my home Virgin Media broadband connection I cannot access them. If I perform nslookup against the hostname it routes through a reasonable DNS gateway such as 8.8.8.8 but simply times out. When I am connected through Vodafone the nslookup is able to find the IP address right away (10.x.x.x) I can't determine if it is my VM router (Hub 3.0) causing the issue or if it's further up the line. Have tried resetting router etc.Unable to go online with PS4 - New to VM
Hi All, Hope someone can help me get my sons PS4 online before the school break as he is only allowed to play during school holidays. The PS4 was fine with our previous provider SKY and also works with my mobile hotspot, however it does not connect to VM wifi. We are new to VM only had our package for a month. I am getting a DNS message and have seareched the web and forums for a solution but still unable to log in. Here are the things I have already done: 1: Restarted the router HUB5 and restarted the PS4 - No luck 2: Turned off Child Safe - Restarted the hub - No luck 3: Manually did the DNS to 8.8.8.8 amd 8.8.4.4 as suggetsed in forum - No luck Please can someone help - Thank youFailing to connect to ATAS server
Whenever I try to connect to ATAS (trading platform) I get the following errors: Unable to check for updates, the server file failed to load. Error trying to save file: Error downloading "http//updates.overflowtrading.net/v2/platform_beta/wyserver.wys": Unable to connect to remote server. My wife uses this as her day job and while we have no issues via her mobile hotspot, it refuses to work while connected to my Virgin broadband service. Any ideas on how we can resolve this as we cannot do our day job via our phone network! Things I've tried: switching to OpenDNS, updating host file and other things within Windows. A tracert command does eventually reach the server but times out a lot on the route via virgin dns servers. Thanks for any help, Andrew
