Forum Discussion

alexia_aw's avatar
alexia_aw
Just joined
9 days ago

Can't access Reddit regularly

So, I repeatedly can't access Reddit on my internet. If I change to 5G I can access it immediately.

Looking at previous similar issues it looks like I need to change my DNS, but not really sure how to do this? Also, I have a x5 router I think, so I don't know how that affects things.

I have tried Googling this but I couldn't find a clear answer anywhere. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Login to the Virgin Media online account and Disable Parental Controls.

    Parental Controls are a content filter on the VM DNS that are capable of blocking access to shared content / video calls / Wi-Fi calling / TV streaming etc etc...

  • Hello alexia_aw

    Thanks for posting in regard to issues accessing Reddit, we appreciate you letting us know and welcome to the community!

    It's been a few days since your post, did following Client62's advice and removing parental controls resolve the issue for you? 

    Let us know 😊