Virgin disconnected my phone, broadband, O2 & Netflix & no idea when they can reinstate it!
Awoke Sunday to no internet, home phone, TV, Netflix or O2 - everything had been cancelled and disconnected overnight. Apparently Virgin Media disconnected me immediately due to the fact I five days ago agreed to a fibre line installed by Openreach in July 2025. Virgin Media assured me Sunday at 10am that I would be reconnected to everything in 3 hours - they let me down. Since then I called Virgin Media >5 times and to summarise Virgin Media admitted it’s not my fault, it was their mistake. I am astonished that a complete disconnection of media services can occur instantly with no texts or calls or anything with the customer to confirm. I also note that contractually Virgin Media are in breech of my consumer rights and are obliged to give notice of 30 days etc when disconnecting services etc. The Virgin call centre on Monday also unhelpfully suggested I just use my O2 sim for internet etc - well I would have but since Virgin Media cancelled my O2 SIM I can’t! Virgin Media reassured me then I would be completely connected again in 48 hours from when the form was submitted by the agent on Sunday 18th May. So service should have resumed at 10am Tuesday 20th May, missing the second deadline agreed now. Two of us work from home and rely on the broadband, plus we have kids so you can imagine! It’s also a nightmare when your mobile sim which you use to authenticate your work / banking apps etc gets cancelled without warning, it’s been enormously time consuming to unravel just that part of it - I don’t think Virgin Media have taken my disconnection issues seriously at it all and don’t seem sincerely concerned about the enormous stress and disruption it’s causing. Later on Monday 19th May I was emailed that Virgin Media have resolved my complaint, magically without even speaking to me again or re-connecting me! They are now requesting I send the equipment back. I’ve wasted hours of time already, so any suggestions of how to expedite reconnection would be much appreciated so I can actually get the services that I am paying for and end this horrible fiasco. I’m trying to speak to someone who can help at the call centre too and not having much luck.Network router hub 5 issues sometimes
Hey there I'm having issues with are houses WiFi, so ever since the new hub it doesn't do it as much. The issue is the contant disconnections, up and down speeds and it's only when we ring em up it settles again. We also have had issues where the router restarted once and forgot itself and a new ssid for the router for some reason. It might be the power up and down levels but it gets enough wattage and fine connection. I have checked the connections multiple times. The issue is my mom is the WiFi holder, and she pays for it out of my money but she doesn't like the hassle of the support but for a service we pay like_70-100 for this is bad. Yes we have alot of devices but even then it should handle it in bandwidth control on the DHCP. It has happend on every hub If a support agent sees this I'm happy to pass my mom's details or have look to send a engineer if any issues or upgrades. I am 20 but she gets the money from me for better speed because my hobby and future work is internet based as a IT network technian. Please help Message me for detailsInternet frequently disconnecting when using RAS
Hi I have been advised by my work IT to contact Virgin about this. I work from home and connect to a RAS. I very recently got a replacement router due to a fault on the previous one, and shortly after that I have started having connection issues when connected to a RAS. All my personal devices are fine, it's just the RAS (work laptop) that keeps disconnecting. Can this be investigated, please? Thanks
Daily multiple disconnections
3 complaints raised, one disappeared, another one closed without any promised contact. Daily and multiple disconnections noticed regularly since March 2023. Ethernet connection. BQM link: [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/4f61b29467d64e49908827757a5120c2d1f07f6f]My Broadband Ping[/url]
