Patio damage
When Virigin Media came to my house to set-up my broadband they broke my patio trying to lay the cable. Then they were unable to lay the cable due to a blockage and left. They said they would repair the damage after the cable was laid. After 5 months of repeatedly making appointments and cancelling them, resulting the cable never being laid and never getting broadband, I cancelled the contract but my patio still has this damage. I have contacted VMO2InsuredClaims and they keep claiming they're going to send engineers but they never turn up. How can I escalate this as once again Virigin Media is making appointments they have no intention of keeping?Need urgent help, Brown box outside home has been damaged and taken
Tried to reach customer support and the bot doesn't seem to understand a damn thing and just hangs up, who can I call to actually get some help? I'd like to ensure the engineer that's coming on Saturday is fully aware of the fault, because it looks like my neighbour smashed it from the wall and thrown the box away, and I can't even see the cable that came from the street. I was told to also come to the forums for a chance... Thanks for the help and assist