Virgin Media 360
Hi there, I find it impossible to contact virgin media, I’ve called them, the AI that talks doesn’t give me an option for the issue I have so that’s useless, no way of speaking to a real human. I have then tried virgin media’s virtual assistant, it says to contact them on WhatsApp, I’ve asked for help on there but no response. I’m losing faith on getting any answers or support so I’m lead to use this forum so I’m looking for help & advice with my problem with my Virgin media 360 box from others. first issue is the error message that is CS2000. Internet connection is fine, the wire are all in properly, I have 2 recording so it’s not a full hard drive. I’ve tried it all, I’m lead to believe I have an actual damaged hard drive and maybe need a new box? Can anyone confirm this? second issue is that ITVX, BBC IPlayer & channel 4 apps just leave me with a black screen, Amazon and Netflix apps work completely fine. Does this issue contribute to the first issue. if anyone can help, I’ll appreciate that, thanks.CS2000 error code
Hello, Noticed that on our virgin 360 box we haven’t been able to pause/rewind live TV and keep getting channel failed CS2000 code. Also our recordings are failing and when trying to delete any recordings they don’t seem to stay deleted! Done some research on this forum and seems to be an hard drive issue, and there is no help on the website it says to go to www.virginmedia.com/tvcodes We have tried everything, factory resets but still doesn’t work. Any help would be appreciated as I am paying for a service that doesn’t work! thanks.