Forum Discussion

DJC1985's avatar
DJC1985
Tuning in
2 months ago

Error CS2000

Hi team - I have been receiving the error CS2000 for some time and I am unable to pause/rewind live TV; I have done several factory resets, but the issue persists, please can someone advise the next course of action? Thanks

cs2000

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago

    Hi DJC1985​ 

    It appears to be a possible hard drive problem since you are unable to watch recordings and also unable to pause and rewind live TV which is the same as recording. 

    How much free space is showing on your hard drive?

    Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen. You might need to delete some recordings.

    One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

    When you performed the factory resets which option  did you choose? Keep Recordings or Format Disk.  If you haven't already then I would try the Format Disk option.

    If the above doesn't solve the issues then you can either call Virgin on 150 from a Virgin or 0345 454 1111 from any other phone to report a fault (option 2) or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DJC1985,

    Thanks for your post and welcome back to our community. 

    We're sorry to hear about the issues you're having with the TV service. 

    Has the advise from the community here helped?

    If not, and the issue remains, please let us know and we'll send you a private message to assist further 😊  

    • DJC1985's avatar
      DJC1985
      Tuning in
      2 months ago

      Hi Vikki - I have zero recordings (manually delete everything) and have separately done a complete format (format disk); but the issue persists, I look forward to your DM, thanks.