Keep charging after cancelling.
My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new provider contacted them about the switch (I received emails from both Virgin and Sky confirming this). They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract. I was furious and left a complaint. They replied that what they have done is legal and asked me to pay the bill. Because I did not want to go through extra hassle I just paid it. Now they have sent me another bill for the same amount for this month. I'm not sure what to do. I don't want to pay it and cannot really afford to pay it. I am devastated and wish that I never signed up to Virgin's internet. How is it legal for them to keep charging after your contract is expired?Charged for replacement hub5
Hi can some one help me I had an issue with my hub 3 the last 4 weeks where my WiFi is connected but multiple times during the day it would say no access to the Internet even after pin reset and turning it on and off. I called virgin they sent a technican to apparently relocate and when he came he told me there wasn't an issue with the location so there was no relocation of the hub. So he replaced the hub 3 to a hub 5 now there is no issue but I'm getting charged an extra £25 pounds for a replacement. To my knowledge there is no replacement charge if its virgins fault also I called up virgin today and the best they could do is refund me £10 pound which is absolutely baffling as it was not my fault the equipment failed so now my bill is £54 can someone tell me if this is right or not.Re: Being charged for SIM when have moved over to O2
hi team new to the community. I too am being charged for an O2 sim taken our as part of Oomph deal. WHY? it was intended to be free and to cover the frequent drops in broadband. I can’t afford the hike in package as well as a new £25 monthly mobile bill.
Ripped off in new contract! Want to escalate our complaint but how?
My husband spoke to a Virgin rep in August to renew our contract for broadband and home phone. For many years we had a plan that allowed us to call international numbers for no extra charge. The rep knew this very well. But she told him he could great a great new contract for £46 a month with faster internet speed. He did not know nor was it explained to him what the phrases 'Talk More Anytime' or 'Multi Talk 1000' meant but the new contract showed that they were removed from our new contract. As a result for the last three months we were charged £320 extra in itemized long distance calls. When I called Virgin and spoke to a rep and his supervisor that I thought the rep should have explained on the phone what the features of the new plan were, they said that could add back the international call feature, which is now called something else (Talk More International I think) for a new monthly cost of £51 a month, but could not do anything about the past charges. They agreed that the rep should have explained exactly what the new program was. WHO READS ALL THE FINE PRINT?? People often don't have the time to read through contracts or even to check their monthly bills. We feel the Virgin rep should have explained exactly what we were losing. The supervisor said she would ask someone to review the phone call my husband had but it could take up to six months. We are furious that Virgin reps are either not trained well or trained to mislead customers about what new packages entail so they end up paying ridiculous fees for no better service so Richard Branson can have a bigger yacht. It is impossible to find a way to write him or anyone of consequence. How can I escalate this complaint?
