E-Billing Can't switch
Hello, I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help. The how to guide said; " How to switch to eBilling Sign in toYour Account SelectMy profile at the top of the page Go to the eBilling section and selectSwitch to eBilling Follow the instructions to complete your registration " But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option. This does have the comment under stating But this is what my account is set too already and I still keep getting the £1.75 charges. please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface.Virgin trying it on with router charge
Virgin have sent me an email threatening to charge me for not sending my router back. I’ve got a receipt and I’m ready for a fight. But looking at the number of complaints on the forum it seems like Virgin just try a few charges and see how many people will just pay up. My advice to anyone thinking of leaving Virgin: Stay strong. Your nightmare will eventually end and you’ll be Virgin free. Keep the receipts from equipment return, even after you had emails saying that items have been returned. Don’t bother with the outsource drones on WhatsApp - complain publicly on the forum.Latest rip off
Is this Virginmedia,s latest ploy charging people for missed home visits when the repair people where actually in the house and still not fixing the problem. I am not paying a £25 call out charge just to get my tivo box fixed and even then still have a problem .Called overseas call centre and they said they would take it away as it was a mistake but guess what still showing.They were only interested in closing the complaint but hey it's not over.Keep charging after cancelling.
My contract expired 4th December. I notified them a month in advance on multiple occasions that I intended to leave. Every single time without fail they ignored what I said and tried to sell me upgrades and new packages. I was also told that my new provider contacted them about the switch (I received emails from both Virgin and Sky confirming this). They then charged me for the month of December, after my contract expired. Not only that but about £40 more than the monthly value of my contract. I was furious and left a complaint. They replied that what they have done is legal and asked me to pay the bill. Because I did not want to go through extra hassle I just paid it. Now they have sent me another bill for the same amount for this month. I'm not sure what to do. I don't want to pay it and cannot really afford to pay it. I am devastated and wish that I never signed up to Virgin's internet. How is it legal for them to keep charging after your contract is expired?Charged for replacement hub5
Hi can some one help me I had an issue with my hub 3 the last 4 weeks where my WiFi is connected but multiple times during the day it would say no access to the Internet even after pin reset and turning it on and off. I called virgin they sent a technican to apparently relocate and when he came he told me there wasn't an issue with the location so there was no relocation of the hub. So he replaced the hub 3 to a hub 5 now there is no issue but I'm getting charged an extra £25 pounds for a replacement. To my knowledge there is no replacement charge if its virgins fault also I called up virgin today and the best they could do is refund me £10 pound which is absolutely baffling as it was not my fault the equipment failed so now my bill is £54 can someone tell me if this is right or not.Re: Being charged for SIM when have moved over to O2
hi team new to the community. I too am being charged for an O2 sim taken our as part of Oomph deal. WHY? it was intended to be free and to cover the frequent drops in broadband. I can’t afford the hike in package as well as a new £25 monthly mobile bill.
Ripped off in new contract! Want to escalate our complaint but how?
My husband spoke to a Virgin rep in August to renew our contract for broadband and home phone. For many years we had a plan that allowed us to call international numbers for no extra charge. The rep knew this very well. But she told him he could great a great new contract for £46 a month with faster internet speed. He did not know nor was it explained to him what the phrases 'Talk More Anytime' or 'Multi Talk 1000' meant but the new contract showed that they were removed from our new contract. As a result for the last three months we were charged £320 extra in itemized long distance calls. When I called Virgin and spoke to a rep and his supervisor that I thought the rep should have explained on the phone what the features of the new plan were, they said that could add back the international call feature, which is now called something else (Talk More International I think) for a new monthly cost of £51 a month, but could not do anything about the past charges. They agreed that the rep should have explained exactly what the new program was. WHO READS ALL THE FINE PRINT?? People often don't have the time to read through contracts or even to check their monthly bills. We feel the Virgin rep should have explained exactly what we were losing. The supervisor said she would ask someone to review the phone call my husband had but it could take up to six months. We are furious that Virgin reps are either not trained well or trained to mislead customers about what new packages entail so they end up paying ridiculous fees for no better service so Richard Branson can have a bigger yacht. It is impossible to find a way to write him or anyone of consequence. How can I escalate this complaint?
