broadband.

2 Topics

TV and broadband not working
Hi, So I moved into my new house on Friday. I connected everything up and it seemed to work fine, but today nothing is working. I know they said today would be the day they would disconnect my old account and activate my new account, so is that what is happening or is it a different problem? I have little white flashing arrows on my box and no WiFi. Please help!!
sreah
2 months ago Place Virgin TV 360
48Views
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1Comment
Quick Install issues
Hi, I moved house yesterday and have moved my contract with me. I took the old hub to new address, connected it with the new cables provided but no service. I’ve tried rebooting the hub, pinhole reset, everything. On the app it says that services are not installed yet. Called customer services who took me through a reboot, and then said they’d call back in 30 minutes or so. Waited for that and no call back. It’s a hub 3, and the green arrow lights just flash, while the other light at the bottom alternates between green and red/orange (red/orange) usually means the internet is connected. Anyone got any other ideas as to how to get the service/hub working? Other than spending another 2 hours on hold with customer services to get hung up on.
Solved
Jwed5
4 months ago Place QuickStart, set up and connections
144Views
0likes
4Comments