Virgin TV ‘black screen of death’ when Netflix App starts
I’ve read a couple of threads on this now and it seems the only way I can get it resolved is by posting on here ! The solutions seem to be varied. So we have had our new Virgin 360 box for 3 months. All installed by Virgin with a new Broadband service. Very regularly when we start the Netflix app, the app freezes and then the TV service just crashes with a black screen of death. A reboot of the box just results in the ‘welcome screen’ starting and then that vanishes after about 10 seconds and reverts to a black screen. Calls to customer service result in an engineer being booked as they cannot identify the problem. But annoyingly the fault seems to rectify itself in a few hours so we cancel the engineer (to avoid the charges!). But this is now too regular to be just a glitch. Any long term solutions would be most welcome.