No Show - Cable pull - Bad customer service
Hello, I appreciate things go wrong at times, but I’m currently experiencing bad service from virgin media. I was supposed to have a replacement cable installed today between 8am and 1 pm and nobody has been to my property or communicated that they are late or not attending. I have had only intermittent or no service for over 4 weeks now. I did submit a complaint at the start of this process, and have tried to follow it up via the chat function, but every time I give my complaint number the chat is just ended. This has happened four times. I’m really not impressed, like I initially said I understand things go wrong but this is just bad service. Please can somebody contact me with an update, as I’m just being bounced around customer services at the moment.Poor customer service
Rang today as I have an issue with my stream box provided by virgin. And I also wanted to see what offers they have on as my contract was due to end. The staff member I first spoke too was very rude saying i would need a SIM card and landline to be allowed an upgrade and a new box. He transferred me to the install team and didn’t explain why! They tried to sell me a new contract for £54 I said no thanks I’ll look elsewhere and they just said okay bye! Just so rude so now I’ve switched to sky tonight, much better deal and better service!Company sending debt collectors to someone who doesnt have an account
I received a letter from bpo collections saying I owe money to them as virgin told them I owe them money. As I don't have an account with virgin I called bpo to inform them of this and they informed me that an account had been in my name for 13 years was being paid to an address in Slough and that the email and contact information for this person were different and not even my name! Despite this the collection agency refused to contact virgin to inform then of the discrepencies After speaking to an advisor who then hung up I got through to another who told me to just ignore the letter. And everytime I try to inform some one of this issue they go "you haven't passed data protection" how can I? I don't have an account! I'm constantly calling to get this rectified but not a single agent helps all I need is my name removed from the policy then they can update their records so my credit isn't impacted