Forum Discussion

Lucas199824's avatar
Lucas199824
Just joined
20 days ago

Poor customer service

Rang today as I have an issue with my stream box provided by virgin. And I also wanted to see what offers they have on as my contract was due to end. The staff member I first spoke too was very rude saying i would need a SIM card and landline to be allowed an upgrade and a new box. He transferred me to the install team and didn’t explain why! They tried to sell me a new contract for £54 I said no thanks I’ll look elsewhere and they just said okay bye! Just so rude so now I’ve switched to sky tonight, much better deal and better service! 

bad customer service
customer care issues
customer serivce
  • Kath_P's avatar
    Kath_P
    Forum Team
    20 days ago

    Hi Lucas199824, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're really sorry to hear that you've decided to leave us. We always take on board the reviews we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams. 

    When looking for new deals for renewal, you can get an idea of what's on offer here. It's a shame that due to the agent being rude, you've decided to leave however we understand you need to do what's right for you. 

    We wish you well with your new provider and if you have any issues with the disconnection of your services, please let us know.

    Many thanks,