No internet and app gone haywire
Internet stopped working today and the Hub 5 is flashing red. My account on my app is also completely messed up. It cycles between saying all my bills are paid, to all of them are overdue (I have paid them all by direct debit), to all of them are paid but I have to pay £0 arrears. It currently says my service is restricted. The service checker checks completely different post codes to my property. Today, I've been told I live in the British Museum and Cardiff Castle. The robot voice when I call always asked me to confirm a random post code. I spoke to an agent today who's sending an engineer on Thursday but didn't address my apparently completely corrupted account. I'm especially concerned it's randomly saying I haven't paid bills I paid months ago. And yet another outage. Any help? Getting so tired of all the problems with my new ISP.Hub 4 - Connect app
I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it. Responds with 'Hub not found'. or ‘we can’t find your hub. Also ‘somethings gone wrong our side’ I accept that as it was ok. So what’s gone wrong? Could it be the WiFi is still unstable as previously reported? The hub and pods are connecting with devices but not the connect app.VM Connect app showing a laptop device as a TV Box
Decided to try out the VM Connect app, seems to have potential but when I was looking at the Virgin media devices that are connect to the hub, I noticed it said I have a Virgin TV Box connected. After some investigation, I found out that the mac address belongs to my wife's work laptop. Not much of an issue but as an example, if I wanted to pause the internet to that device, I wouldn't be able to as VM Connect doesnt offer pausing capability if the Hub deems the device a Virgin device (TV box, Pod, etc.) Anyone have a similar issue? Any fixes?
