No internet and app gone haywire

Question

Internet stopped working today and the Hub 5 is flashing red.

My account on my app is also completely messed up. It cycles between saying all my bills are paid, to all of them are overdue (I have paid them all by direct debit), to all of them are paid but I have to pay £0 arrears.

It currently says my service is restricted.

The service checker checks completely different post codes to my property. Today, I've been told I live in the British Museum and Cardiff Castle.

The robot voice when I call always asked me to confirm a random post code.

I spoke to an agent today who's sending an engineer on Thursday but didn't address my apparently completely corrupted account.

I'm especially concerned it's randomly saying I haven't paid bills I paid months ago.

And yet another outage.

Any help? Getting so tired of all the problems with my new ISP.

preston46 · Answer

Join the club, I am getting the same info as you are, I&nbsp; live in Kent but the service checker says I live in Yorkshire also I have the same problems with so called non payments. I spoke to Virgin media today and they confirmed all my payment are up to date.

Client62 · Answer

You are not alone in seeing the wrong post code.We are shown as Darlington when Colchester is correct.

Ianojo · Answer

Is you guys' service working? I just have a blinking red light and no connection

Client62 · Answer

I doubt it -- phone in the loss of service, have your a/c # and area code to hand because the service desk appear uninformed of the post code slice &amp; dice.

Ianojo · Answer

Yikes - any one have any idea what the problem? It just seems like one thing after another and I've still got 15 months to go on this contract 😭

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No internet and app gone haywire

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