XGS-PON FTTP Installation Issues
Hi, has anyone else who’s recently had XGS-PON FTTP installed experienced problems with the Hub 5x failing to obtain an IP address from Virgin Media’s network? My install and activation was scheduled for the 8th, but I’ve had no broadband connectivity for the last two days. An engineer came out today and attempted to escalate the issue to Virgin Media’s XGS-PON technical team. We’re the first household in my area to switch to Virgin Media. It’s a nexfibre build location where VM are the only FTTP provider. The engineer suspects that either being one of the first customers in the area, or being the only connection on the underground distribution unit, might be contributing to the issue. VM are currently investigating and have asked me to wait another 48 hours. Has anyone else run into something similar with their installation? p.s I had a look on the routers information page, it shows that the IPv4 lease time it obtains upon booting is set to one hour in the past, I wonder if this has anything to do with the issue.
Is the rollout of 2 GPS happening?
Hey everyone, I've been on a 1Gbps connection with Virgin Media for a while now, and I'm curious if 2Gbps speeds will be available (or are currently rolling out) in Windsor and Maidenhead. I know that Virgin Media has been trialing multi-gigabit speeds in some areas, but I haven't seen much information regarding our region. Additionally, does anyone know if XGS-PON is being deployed here? I would love to find out if Virgin Media is upgrading the network to support even faster speeds. If you have any insights—whether from personal experience, Virgin Media announcements, or updates on network upgrades—please share!
xgs-pon with own router...
Well... Wish I was advised of this during signup. Now cancelled BT which I was happily using (albeit without symmetrical 1Gbps upload), constant 0-8ms ping on games such as Fortnite or to Cloudflare DNS/Adguard DNS and a stable speed over to the "upgrade"..... Can't use my own router reliably, double-NAT, no modem mode (could use PPPoE auth with BT and Sky[Sky needs DHCP Option 61 enabled]), consistent 5-8% packet loss to GeforceNOW (plus the extra 6-10ms latency...), fluctuating download/upload speeds mainly affecting the upload (burst: 700Mbps then drops steadily until the end of the test sometimes as low as 300Mbps). BT had a speed guarantee of 700Mbps, what is it here? Is there any chance of using my own router without their router also being in "router" mode? I've tried everything I can think of to try and get it working and now I refuse to spend anymore time on it when the whole network was fine prior to moving to Virgin xgs-pon. The whole product seems rushed through the door so as to not lose out with new customer take up in new areas... When is this going to change? If it isn't in the next month can I still cancel or what because this is the worst FTTP implementation I've used....?New install XGS-PON not working
Hello, new here, I ordered Virgin FTTP on the 23rd of May, Virgin were very quick to to the external work, it happened 2 days later. Had the internal work done on the 1st of June. The problem is I'm not yet connected to the internet, my engineer said its your fault as the line is perfect, the problem is at your end. But everytime i get my sister to phone (I am deaf, I cannot hear the telephone) they keep insisting that the internal work hasnt been done yet. I tried online chat help, they told me to phone the 0345 454 1111 number but they keep trying to get an engineer round as they think the internal work hasnt been done. Let me reiterate that ALL THE WORK has been done. My router CAN SEE the internet, its that under general configuration where it says "network access" It says NOT ALLOWED. The light on my 5x hub is yellow/orange Please help me here, I am deaf and cannot use the telephone, being ran around in circles by the staff on the helpline just repeating a script and not actually helping, just want my line working please. As I say, all installed I have a 5x hub on the GPON or XGS-PON. Not allowed access despite my router saying "connected" Please help me!XGS-PON installation experiences
Hi all, Hoping someone can offer some information on their experience with XGS-PON installation. VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyone has pictures of the wiring/terminals used that be extremely helpful as well. I assume that no digging is involed and it would be installed just like existing copper infra - cable to a high point on the building, route inside and then terminate in a wall mouted fibre box?XGS-PON via OFNL
We have been using VM Broadband through OFNL fibre since 2022, at that time, XGS-PON was still under trial and the service was installed as a DOCSIS one. The configuration is therefore a rather clumsily one, with fibre to a fibre-to-coax converter, then coax cable to my Hub 3, such configuration unavoidably cause increase in latency. Not to mention Hub 3 is never a really reliable router. As VM is progressively rolling out XGS-PON now, do you have any plan to convert these installations to XGS-PON? so as to omit the fibre-to-coax converter and directly connect our fibre to a Hub 5x?Hub 5x using own router
Morning everyone. I’m trying to connect my Asus TUF-AX6000 router to my Hub 5x and i’m getting double NAT issues. Now i know that modem mode isn’t available yet but i’m wondering what is the best work around for the time being. Would anybody with better networking skills than myself be able to shine any light? Many Thanks.