Reverting to Virgin360 from Unwanted Stream Box
Hi All, I recently negotiated a new Virgin contract and asked for a second box for another room. I was told I would receive two new boxes but not the details of what they could/couldn't do or even that they were a different type of box. Unfortunately, my family uses recording and pausing often and I prefer to use an ethernet connection in the main room. I raised this with Virgin and multiple customer service agents have said that is impossible to revert back which I find very strange. I cancelled my contract within 14 days and have been contacted by retentions but no one is able to give me what I want which is just to have my box back working as before. Has anyone had a similar experience or know if this is definitely the case? I know Sky has also moved to streaming so I'm considering EE TV options at the moment. My area IS covered for Virgin 360 and I have checked the coverage maps but I don't why they are so adamant about something which shouldn't be difficult. Regards, MalachiTrying to order a second WiFi pod.
Trying to order a 2nd WiFi pod. I am a volt customer so can get up to 3. Our first one was in our main bedroom but we recently switched to a streaming box, we have had to move the pod into the 2nd bedroom to stop the stream box buffering. Now we have no WiFi signal in the main bedroom. I have used the connect app to scan and it says I have poor signal but will not give me an option to order another one. I am reluctant to call up as I recently spent over 4 hours on the phone over 2 days recently trying to upgrade my package ad chat isn’t very helpful can’t seem to get past the bot. Please can someone from virgin help.