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Julie671's avatar
Julie671
Joining in
2 months ago

Trying to order a second WiFi pod.

Trying to order a 2nd WiFi pod. I am a volt customer so can get up to 3. Our first one was in our main bedroom but we recently switched to a streaming box, we have had to move the pod into the 2nd bedroom to stop the stream box buffering. Now we have no WiFi signal in the main bedroom. I have used the connect app to scan and it says I have poor signal but will not give me an option to order another one. I am reluctant to call up as I recently spent over 4 hours on the phone over 2 days recently trying to upgrade my package ad chat isn’t very helpful can’t seem to get past the bot. Please can someone from virgin help. 

help!
poor wifi
stream box
VIRGIN
Virgin360
wifi pods

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    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Julie671 

      Welcome to the Community Forums. 

      Sorry to hear that you've not been able to order your second pod to help with other areas of your home with weak coverage. 

      Checking the systems on our side we can see that your current pod is in a good location with no recommendations to reposition from where it is. As your test results provided show below our guarantee and there aren't any further steps we can see to take on our side. We can order a 2nd pod for you on our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.