remove add-on
Why is it impossible to remove an add-on. My contract currently has a 30 day rolling add-on for tnt sports and I'm looking to cancel that. Not possible to do this online or via the app. Tried the contact centre and so far 1 hour on call to them and 4 different departments all not able to remove tnt sports. It's a very simple request how can I remove an add-on I no longer want?TNT Package as part of Eurosport Closure
My Mother has been sent an email recently to confirm that she is being given the TNT Sports package for free for the remainder of her contract as way of goodwill of the closure of Eurosport. However she has tried to tune in to TNT (using the new channel numbers) but she gets a pop up alert asking her to click subscribe. She is hesitant to click on this acceptance as it presumes doing so would trigger a charge ? She has tried to contact support via 150 but has become exasperated and upset as she is faced with numerous options to choose and each time gets entertained with hold music for upto 35 minutes before giving up hope and hanging up. Each time this happens she gets text'd a link for her to download the My Virgin App, which she already has, but there is no support or guidance available there. All that she wants to do is speak with a human. Has anyone else gone through the process of being given TNT as part of the Eurosport closure, and have experienced the same, or can confirm what is required to activate this 'gift' ? My mother is becoming more and more distressed, and obviously I'm unable to attempt resolve with VM on her behalf due to data privacy reasonsOnline Recontract - removing TNT sports
I just reconstructed myself online for broadband and TV, with an upgrade of my broadband speed to Gig1 for an excellent price. I have all the contract documents etc. However, I was unable to remove TNT sports which is £18 a month and I don’t use (contract information stipulates 30 day monthly rolling so I figured I could remove any time). Calling them is useless. Last time I recontracted online and wanted to make an adjustment they cancelled the whole thing and it took many phone calls and much frustration to get the original online deal price back. Could someone at VM help me do this? ThanksSports Upgrade Has Resulted In Lost Channels
A few days ago, I spotted in my account an option to upgrade to Sky Sports HD at an extra £4 a month, which I decided to do to see out the remaining few months of my contract. I then received an email confirmation to say I would be losing TNT Sports. I contacted an adviser on web chat who said I wouldn’t be losing any channels. Yesterday, I noticed Sky Sports HD was activated but the TNT Sports channels were gone. I contacted an adviser again on web chat to ask Virgin to fulfil the agreement until the end of my contract and to reinstate TNT as it’s part of my Maxit package. They said they could reinstate TNT but the price per month would increase by £18, but I also suspect they have also put me on a new 18 month contract without my consent. I don’t think this is how customers should be treated. I would rather not go back on webchat as I was not treated particularly well and I was going round and round in circles with the person I spoke to. Is there anyone I could possibly speak to on here to resolve this? I did not want a new contract at a higher price, I just want my old contract reinstated.
