Forum Discussion

iangadgetguy's avatar
iangadgetguy
Joining in
3 days ago

TNT Package as part of Eurosport Closure

My Mother has been sent an email recently to confirm that she is being given the TNT Sports package for free for the remainder of her contract as way of goodwill of the closure of Eurosport.

However she has tried to tune in to TNT (using the new channel numbers) but she gets a pop up alert asking her to click subscribe.  She is hesitant to click on this acceptance as it presumes doing so would trigger a charge ?

She has tried to contact support via 150 but has become exasperated and upset as she is faced with numerous options to choose and each time gets entertained with hold music for upto 35 minutes before giving up hope and hanging up.  Each time this happens she gets text'd a link for her to download the My Virgin App, which she already has, but there is no support or guidance available there. All that she wants to do is speak with a human.

Has anyone else gone through the process of being given TNT as part of the Eurosport closure, and have experienced the same, or can confirm what is required to activate this 'gift' ?

My mother is becoming more and more distressed, and obviously I'm unable to attempt resolve with VM on her behalf due to data privacy reasons

eurosport
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TNT Sports
  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 days ago

    Hi iangadgetguy 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your mother is facing regarding her TV services. So that we can take a look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina