O2 sim

3 Topics

TV Box not delivered by still paying
We ordered a package in July (TV, internet, phone and mobile) as we have just arrived back to the UK after 20 years. Internet arrived and phone connected but no TV box. I contacted them several times by phone, chat etc and on 14 Aug they said they would send within 48 hours. Came back from holiday on 24 Aug and still not delivered (no box as someone brought in mail or note from Yodel). Contacted them again and apparently not properly escalated in their system so didn't go through. It will now be allegedly delivered in 48 hours. Also no O2 sim. Seems was a bad setup, and the person who set us up did not tell O2, so VM sent me to O2 who have never heard of us. I am going round in circles. Last time I seemed to make some headway with the assistant and then the VM chat got cut off so back to square one and it took me hours last time to get to where she was trying to set up the O2. Who has the sort of time it takes to set up with VM? Also they want to use my existing mobile for updates but as I am new to the UK I have had to get a pay as you go Vodafone card to be able to have a UK number to set up the O2 sim which makes no sense. Thing is my bill is charging me for whole package when I only have half of it - and I'm having to spend hours on chats with them from my EU tel number so if I'm not home I get data roaming charges. I calculate they have cost me about EUR 20 so far. Now I just want to cancel and go to Sky but it seems I will get a GBP 240 cancellation fee plus charged for the set up and the first month even though all I have is patchy wifi and a landline I have only used to call VM?? How can a company be this poor at customer service? And is it legal they change me for services they have failed to deliver?
Solved
SarahDee1
10 months ago Place Volt
661Views
0likes
4Comments
Mega Volt package - Son had O2 sim but has ported number to new provider
Hi, I was wondering if you could help me please? My son activated the sim which came as part of my Mega Volt package. Unfortunately, the data was not enough for him and he kept exceeding the monthly limit. Therefore, he decided to port his number across to a new provider. As a result, I received a text message as the Virgin Media account holder saying that because the number had been ported to a new provider, I would now lose my Volt benefits. I've tried contacting Virigin Media (via live chat) and O2 (via live chat and phone), but neither seem to be able to help me. Is there any way I can get a new O2 sim tied to my Mega Volt package (which I'd happily pay the £5 per month for) rather than losing my Volt benefits? I look forward to hearing from you. Regards Rob
robsmith1972
2 years ago Place Volt
1.2KViews
0likes
8Comments
O2 Sim not received, O2 & Virgin dont want to know
I am absolutely sick to death of both O2 and Virgin today, I signed a new virgin media package on the 7th March 2024 which was broadband, TV package and an O2 sim for £5 per month. The offer was over WhatsApp so I have proof of the offer. My bank details were taken by virgin but no sim was sent out, called again today, they took my bank details again, but said he will send a sim but then decided he couldn't do it. Today I have called both O2 and virgin and both are playing games with me, transferring the call to each other, I've asked Virgin if I can speak with a manager twice so then they decided to transfer me to O2 instead of a manager, this happened twice. I ask O2 to speak with a manager, they send me back to Virgin, brilliant service from both. O2 say they don't know what deal I have agreed but they can offer me the same package for £10 per month. Virgin say they can't send a sim card and I need to speak with O2, does either company have a clue? Regretting signing up with both companies currently because agents I've spoke to have been shocking. Anyone had any success with this or do I just forget about the sim?
JhR2011
2 years ago Place Volt
543Views
0likes
1Comment