Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseMega Volt package - Son had O2 sim but has ported number to new provider
Hi, I was wondering if you could help me please? My son activated the sim which came as part of my Mega Volt package. Unfortunately, the data was not enough for him and he kept exceeding the monthly limit. Therefore, he decided to port his number across to a new provider. As a result, I received a text message as the Virgin Media account holder saying that because the number had been ported to a new provider, I would now lose my Volt benefits. I've tried contacting Virigin Media (via live chat) and O2 (via live chat and phone), but neither seem to be able to help me. Is there any way I can get a new O2 sim tied to my Mega Volt package (which I'd happily pay the £5 per month for) rather than losing my Volt benefits? I look forward to hearing from you. Regards RobO2 Sim not received, O2 & Virgin dont want to know
I am absolutely sick to death of both O2 and Virgin today, I signed a new virgin media package on the 7th March 2024 which was broadband, TV package and an O2 sim for £5 per month. The offer was over WhatsApp so I have proof of the offer. My bank details were taken by virgin but no sim was sent out, called again today, they took my bank details again, but said he will send a sim but then decided he couldn't do it. Today I have called both O2 and virgin and both are playing games with me, transferring the call to each other, I've asked Virgin if I can speak with a manager twice so then they decided to transfer me to O2 instead of a manager, this happened twice. I ask O2 to speak with a manager, they send me back to Virgin, brilliant service from both. O2 say they don't know what deal I have agreed but they can offer me the same package for £10 per month. Virgin say they can't send a sim card and I need to speak with O2, does either company have a clue? Regretting signing up with both companies currently because agents I've spoke to have been shocking. Anyone had any success with this or do I just forget about the sim?