M350

3 Topics

Really worried about my Hub 3, red light, slow and overheating
Hi everyone, I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch. I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now. I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room. I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though. I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this. Thanks in advance for the help!
zo8j
1 month ago Place Networking and WiFi
78Views
0likes
2Comments
Pre & Post RS Errors - Is this Healthy?
Can anyone advise whether the below are good/bad/to be expected. I am on M350 (in Modem Mode) and over the past 6 months have noticed a decline from our usual 75Mbps D/L speeds to regularly only getting 25Mbps (I would LOVE to think we ever got close to the advertised speeds). I check using the Service Checker in case there are any known issues in our area. In the olden times (we had this installed in 2000 when it was ntl - I was working for them back then) I would just call up and request a Service Engineer to come check (and would be happy to pay) but now I can't seem to get anywhere other than in a perpetual loop of check it myself, reboot the router, check it again. If anyone can point me as to whether the below should be cause for both concern and insisting on a physical visit it would be much appreciated. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 267000000 0 40 256 qam 17 2 275000000 0 40 256 qam 18 3 283000000 -0.2 40 256 qam 19 4 291000000 0 40 256 qam 20 5 299000000 0 40 256 qam 21 6 307000000 0 40 256 qam 22 7 315000000 0.2 40 256 qam 23 8 323000000 0.2 40 256 qam 24 9 331000000 0.2 40 256 qam 25 10 339000000 0.4 40 256 qam 26 11 347000000 0.4 40 256 qam 27 12 355000000 0.2 40 256 qam 28 13 363000000 0 40 256 qam 29 14 371000000 0 40 256 qam 30 15 379000000 0 40 256 qam 31 16 387000000 0 40 256 qam 32 17 395000000 -0.2 40 256 qam 33 18 403000000 0.2 40 256 qam 34 19 411000000 0.5 40 256 qam 35 20 419000000 0.7 40 256 qam 36 21 523000000 0 40 256 qam 38 22 531000000 -0.2 40 256 qam 39 23 539000000 -0.4 40 256 qam 40 24 547000000 -0.2 40 256 qam 41 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 720 8605 2 Locked 40.3 783 8509 3 Locked 40.9 747 8552 4 Locked 40.3 852 8507 5 Locked 40.3 368 1758 6 Locked 40.3 402 1767 7 Locked 40.3 394 1954 8 Locked 40.9 481 1848 9 Locked 40.3 534 1919 10 Locked 40.3 570 1931 11 Locked 40.3 617 1881 12 Locked 40.9 682 1803 13 Locked 40.3 694 1990 14 Locked 40.9 865 1813 15 Locked 40.3 863 1861 16 Locked 40.3 1114 1839 17 Locked 40.9 927 1892 18 Locked 40.9 932 2736 19 Locked 40.9 986 2336 20 Locked 40.3 854 3060 21 Locked 40.3 2696 986 22 Locked 40.3 3174 11444 23 Locked 40.3 3622 3227 24 Locked 40.3 4243 2931
Solved
AndyB69
1 year ago Place Networking and WiFi
2.6KViews
0likes
5Comments
Fibre Broadband Installation Frustration
I am becoming increasingly frustrated with Virgin Media continually delaying the install of my new M350 fibre broadband. A timeline: 2nd Dec: Order placed 18 Dec: Initial install date 3rd Jan: Delayed install date 19th Jan: Delayed install date And now I've been told it will get installed on 17th Feb. But it's very hard to believe. I've called customer services on several occasions and had no clarity on why the date keeps getting pushed back, only that they are waiting for a permit. What does this mean? And why was I sold this contract when there was no permit to actually install the services? And is there anyone that actually know what state this "permit" is in and whether I'll actually get a concrete install date that will not get pushed back again and again. I have been provided a 4G dongle to bridge the gap in service, but coverage is pretty poor in my area and the hardware they send is pretty average so I have to move it around the house with me. Posting partly for a rant, but also can't seem to get any information through VM's official channels. Thanks in advance!
richhastings
2 years ago Place QuickStart, set up and connections
754Views
0likes
2Comments