Landline Dead Since 17th June 2025 – No Fault Shown – Urgent Support Needed
Hi Virgin Media Community, I’m posting here as a last resort after struggling to get proper support. My Virgin Media landline has been completely dead since 17th June 2025. When calling the number, it just says “We cannot take your call now.” However, when I log into my account, it shows a green tick and says “No known issues” with the landline. I’ve tried calling the support number 0800 052 2164 but couldn’t get through to anyone — the options keep looping me around with no way to speak to a human. This landline is essential as it’s used by my elderly mother, and we need it restored urgently. Package: M50 Fibre Broadband Maxit TV Talk More Anytime Approx. £85/month I’ve already: Logged a formal complaint through your website Contacted Virgin Media on WhatsApp, but still awaiting resolution Can someone from the Forum Team please help escalate this and get it fixed? If a technician visit is needed, I’m happy to arrange it. Also, I’d like a credit or refund for the time the phone line has been unavailable. Thanks in advance, DeepakLine cord error - tried different phones and also plugging phone line into router - please help
Hi, as per title my landline has stopped working and get a line cord error. Initially I thought the home phone had broke, so brought a replacement but that doesn’t work either. I then did some research online and it was suggested the landline needs to be plugged directly into the Virgin router rather than wall socket - so brought an RJ11 adapter, but problem still persists. I did report issue with Virgin media 3 days ago, but not heard back, and quite frankly the support teams seemed more interested in getting me to renew my contract, rather than resolving issue :o(
Scam mobile calls from India on landline
I have started receiving a lot of calls from supposed UK mobile numbers (a different number every time), 20 calls to date, all between 09:00 and 17:00 Mon-Fri. Initially we answered the calls as we did not know who was calling, lately we have just let them go to voicemail. When you answer the phone it is always someone saying they are from Virgin Media and that there is an issue with the broadband connection, when challenged to tell me who I am and where I live they immediately hang up. The calls are from a call centre, you can hear the chatter in the background and appear to be from (I'm guessing) India or similar. It is very annoying and worrying as my wife's parents are both nearly 90 and not very well and they are normally the only people who ring us on the landline - we don't give the number out anywhere as we use our mobiles for everything - it stresses my wife as soon as the phone rings before you can see who the caller is. How can we stop these people calling? It is obvious that they are international calls and that the numbers are being spoofed and changed every time, so it is pointless blocking the numbers as they never repeat. 07850 0914xx, 07938 5829xx, 07775 8906xx 07891 3825xx, 07786 5401xx, 07815 7318xx, 07891 4093xx, 07847 4772xx, 07514 9048xx, 07803 4932xx, 07548 0010xx, 07399 6596xx, 07901 3336xx, 07425 0149xx, 07595 2257xx, 07835 2450xx, 07557 2382xx, 07710 8234xx, 07886 2952xx, 07956 6167xx. p.s. Member of TPS already. [mod - numbers edited in case innocent numbers being spoofed]Telephone disabled in new Hub 3
I recently received a replacement Hub 3 for one that was showing a solid red light, but I've just discovered that the phone is not working. History, the red red light appeared on the old Hub 3 about Jan/Feb 2024 and it came with some WiFi issues intermittent loss of signal/slow down in speed/loss of internet. So I brought myself a router and switched the Hub 3 to modem mode. And everything worked. This year my contract was up in May and I finally got around to getting a replacement. The first one to turn up was damaged in transit (There was something loose inside the Hub). The second turned up I plugged it in changed the password and switched to Modem Mode. And then I went away on holiday. Today I go to use the phone and no dial tone. Signed into the Hub settings and it says Telephony (Disabled) Is that because the Hub is in Modem mode, or is there another problem? Thank you for your helpHow can I keep my landline number?
Hi, I have received a txt from VM saying that my landline number is going to change even though I requested to keep my old one. its originally a VM media number, so I can't see why it needs to change. My new kit arrives tomorrow and I would really like to know how to keep this number, we've had this number since it changed from telewest. I have tried using the chat bot, and im just getting nowhere and have no clue what number to call for help. help, please?Landline voicemail not working
I have been having problems with my landline voicemail, people calling in are claiming they cannot leave a voicemail after it rings and I have listened to my voicemail in 1571 and they are leaving messages but there is no audio in the voicemails and they last only a few seconds. I have contacted virgin media support a couple of months ago and they said the issue would be fixed within 24 hours and nothing has happened.Landline Voicemail not recording messages
Hi I have noticed my Landline Voicemail is no longer recording messages left. I have tested this by phoning from my mobile and leaving myself a message but the message appears not to have been recorded. The Voicemail says there is a saved message but it is blank when it is played. ThanksLandline switch to digital
I’ve noticed my landline isn’t working - just has a constant screeching sound - which having followed the troubleshooting steps suspect is the wiring in/into the socket. Account states no problems with line. Received the email about the digital switchover ages ago but not yet enabled - wondering if it is possible to request a switchover to resolve the issue. Website has no details and chat can’t do anything for landline other than point to the website or provide a phone number. Whilst accept most people have another phone it’s an interesting approach to point to a phone number when you’ve already said the phone isn’t working 🤔 Is there any option to request a digital switchover?
