Digging up road?
Hi, I am a uni student trying to sort out my wifi for the next academic year. We were planning to go with Virgin for our wifi as we have used them in previous student properties and had 0 issue, HOWEVER, in this current house after getting our wifi selected etc we got a installation date of the 11th August (the day we move in) on Friday 8th we got told that it will be pushed to October. After complaining we got it to be installed 11th Sept. The reason it was pushed was because they need approval from the local authority to dig up the road to install wiring (I think?) Does this come at a cost to us as tennants, the landlord, the council, or do Virgin take this cost? Obviously we cannot afford this wiring but after googling it seems virgin only pay for installation to new builds or when expanding their network, no where does it mention about single households requiring roads to be dug up and who covers that cost. I have discovered that open reach seem to be the main providers (??) in the local area do we cancel the contract before we get any installation and switch wifi companies? As you can probably guess I am not well-versed in this whole installation wifi department so any help I can get would be immensely appreciated. Thank you!!Can't log in to Sky Sports app via VM log in
Hi all, I'm posting on behalf of my stepdad who has had recurring issues with the Sky Sports app for about a week now. I've tried repeatedly to uninstall the app - remove its data and caches, to no avail. As someone quite comfortable with computers, I am truly baffled. The Virgin Media TV app works absolutely fine. I get up the Sky Sports app and go to watch live sports (tennis for example) and am immediately brought to the Sky sign in page where there is an option to log in with Virgin TV UK as he's done so in the past and instead get a hapless loading bar that never loads a thing. It's stopped my elderly stepdad from watching his beloved cricket and tennis anywhere that isn't the big TV in the family home. Any advice or tips (beyond the obvious) would be much appreciated as I'd really like to get this resolved for him ASAP. It's really important to him and therefore really important to me! Cheers
Old equipment
Hi can anyone tell me how do I send the old virgin media equipment back what's their forwarding address do I need to send it back to please Can I use any big box to return it all because the tiny paper bags are not going be big enough or strong enough for all the equipment that I have lol. So really need some advice on what do next Thankyou