Badgered for a month to renew, and then the price suddenly jumps up!
Afternoon VM community - is anyone able to assist with some guidance please? My current VM contract expires soon which I would like to renew. I started receiving calls from Virgin Media (0800 052 7551) back on September 10th offering me a new contract. I was abroad at the time, and asked them to call me back in 2 weeks time - but the calls continued every 2 days religiously. I eventually spoke to someone from the same number on Monday 29th September and was offered a contract renewal at £77. I was actually quite impressed by this price as it is extremely close to what I currently pay, but I said I would need to check with my wife before committing and asked for a call back in a couple of days. The chap on the phone also mentioned that if we had another discussion with less than 30 days on my existing deal, I could potentially get an even better deal which sounded amazing. The return call never came and this fell to the back of my mind. I remembered yesterday that my contract expires soon and jumped on the app to renew. I went through an online chat, went through all of the security stuff and spoke to someone who was completely unable to help renew. What's the point in being pushed to use the chat rather than phone, only to be told to phone anyway?! I then called 0345 454 1111 as instructed and spoke to a lady who informed me I had failed the security checks .. despite them being exactly the same as the ones I had just filled in online. Eventually she spoke to me and offered me a renewal price of almost £150!! Double what I currently pay. After 15 minutes of going around in circles with her, I was transferred to retention level 2, and painfully went through my story all over again. This time I was offered a price of £115. Still not even close to the £77 I was offered on the 29th. I was told there was no record of the conversation happening on the 29th September, or any of the calls for the weeks before despite them being in my call log, and the message at the start of those calls stating "all calls are recorded for training purposes". I was asked to call another number and speak with another team as apparently the sales team could possibly offer me a better deal. I asked for the number to be sent across to me via email.. and subsequently received 32 emails from VM! Everything from my VM being cancelled to a 360 upgrade and everything in between. But no number to call. Can someone sensible please contact me to discuss my contract renewal? So far the service has been bloody awful and has only demonstrated a huge lack of competence :(O2 Virgin Media Account is unverified
Hi there My login email address to get to my VM/O2 email account is stating that the account is unverified. There is no “send verification link” button and so I’m locked out the account. Can someone at VM/O2 start the process of allowing verification to be completed so I can get into my mail please? Many Thanks HiDefinitionDigging up road?
Hi, I am a uni student trying to sort out my wifi for the next academic year. We were planning to go with Virgin for our wifi as we have used them in previous student properties and had 0 issue, HOWEVER, in this current house after getting our wifi selected etc we got a installation date of the 11th August (the day we move in) on Friday 8th we got told that it will be pushed to October. After complaining we got it to be installed 11th Sept. The reason it was pushed was because they need approval from the local authority to dig up the road to install wiring (I think?) Does this come at a cost to us as tennants, the landlord, the council, or do Virgin take this cost? Obviously we cannot afford this wiring but after googling it seems virgin only pay for installation to new builds or when expanding their network, no where does it mention about single households requiring roads to be dug up and who covers that cost. I have discovered that open reach seem to be the main providers (??) in the local area do we cancel the contract before we get any installation and switch wifi companies? As you can probably guess I am not well-versed in this whole installation wifi department so any help I can get would be immensely appreciated. Thank you!!Can't log in to Sky Sports app via VM log in
Hi all, I'm posting on behalf of my stepdad who has had recurring issues with the Sky Sports app for about a week now. I've tried repeatedly to uninstall the app - remove its data and caches, to no avail. As someone quite comfortable with computers, I am truly baffled. The Virgin Media TV app works absolutely fine. I get up the Sky Sports app and go to watch live sports (tennis for example) and am immediately brought to the Sky sign in page where there is an option to log in with Virgin TV UK as he's done so in the past and instead get a hapless loading bar that never loads a thing. It's stopped my elderly stepdad from watching his beloved cricket and tennis anywhere that isn't the big TV in the family home. Any advice or tips (beyond the obvious) would be much appreciated as I'd really like to get this resolved for him ASAP. It's really important to him and therefore really important to me! Cheers
Old equipment
Hi can anyone tell me how do I send the old virgin media equipment back what's their forwarding address do I need to send it back to please Can I use any big box to return it all because the tiny paper bags are not going be big enough or strong enough for all the equipment that I have lol. So really need some advice on what do next Thankyou