Issues since joining Virgin Media
I had tv and broadband installed last week and have found that we can't have the 360 box, even though that was what was ordered. The engineer said they are discontinued, even though my day 1 check in email from Virgin Media tells me about all the benefits of my equipment - a 360 box! I want what I ordered and called customer service only to be kept waiting on the phone for over an hour, to be told we can't have one. Any ideas what to do now, as I really don't like the streaming box. Secondly, we complained to the engineer who installed the box as the cabling that was done before the install is a real shoddy job. It looks so untidy on the wall, I could have done a better job myself. The engineer said he would escalate it to get it moved, but we haven't heard a thing yet. I'm not sure I can spend another hour on the phone, has anyone got an email address I can contact please? It's not been a great start, and I thought Sky was bad! Thanks all!Solved54Views0likes3CommentsMixit for £5 offer
I have tried for the past two weeks to get the £5 mixit offer on my app and the website . I’ve ordered it twice and both times got a confirmation order and then nothing ! When contacting Virgin noone knows anything about it and cannot match the offer or actually give it to me because my contract hasn’t ended ! Please can someone just explain to me how I get this offer ! I just want the 360 box and Mixit channels back , I’m so frustrated and have tried again today to get the package but again no one at Virgin can sort it out !764Views0likes4Comments