Forum Discussion

jksreddev's avatar
jksreddev
Dialled in
25 days ago

£5 charge for 360 box?

 I just noticed in my package in my app it says extra services - £5 a month for 360 box. I only have the one main box no additional ones.

Confused!

 

360
extra charge
£5

7 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    25 days ago

    Hi jksreddev 

    Thanks for posting and welcome back to the community. Sorry for the confusion over the charges.

    I'll send you a PM now to assist further.

    Best wishes.

    • Madmitch666's avatar
      Madmitch666
      Joining in
      20 days ago

      I have also discovered the same issue if someone could get in contact with me please.

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        20 days ago

        Hi Madmitch666,

        Thanks for posting, and welcome to our community 😊

        Sorry for any confusion over charges, so I can take a closer look I've popped you over a private message.

        Alex_Rm

  • newapollo's avatar
    newapollo
    Very Insightful Person
    24 days ago

    It seems odd as the screenshot shows two super hub 3 devices, however it's only one hub per account.

    • Cardiffman282's avatar
      Cardiffman282
      Community elder
      20 days ago

      I have two Hub 3s on file (except of course I only have one). 

      • Mr_K's avatar
        Mr_K
        Knows their stuff
        20 days ago

        Ditto, I have two hub3s, one of them must be invisible.