Forum Discussion

jksreddev's avatar
jksreddev
Dialled in
6 months ago

£5 charge for 360 box?

 I just noticed in my package in my app it says extra services - £5 a month for 360 box. I only have the one main box no additional ones.

Confused!

 

7 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi jksreddev 

    Thanks for posting and welcome back to the community. Sorry for the confusion over the charges.

    I'll send you a PM now to assist further.

    Best wishes.

    • Madmitch666's avatar
      Madmitch666
      Joining in
      6 months ago

      I have also discovered the same issue if someone could get in contact with me please.

      • Alex_RM's avatar
        Alex_RM
        Forum Team (Retired)
        6 months ago

        Hi Madmitch666,

        Thanks for posting, and welcome to our community 😊

        Sorry for any confusion over charges, so I can take a closer look I've popped you over a private message.

        Alex_Rm

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    It seems odd as the screenshot shows two super hub 3 devices, however it's only one hub per account.

    • Cardiffman282's avatar
      Cardiffman282
      Community elder
      6 months ago

      I have two Hub 3s on file (except of course I only have one). 

      • Mr_K's avatar
        Mr_K
        Knows their stuff
        6 months ago

        Ditto, I have two hub3s, one of them must be invisible.