Virgin media account - email authentication failed
Hi, hopefully someone can help. I've had a virgin.net email for 20+ years and it's just suddenly stopped working. Last year I got the email that VM were going to delete my email. However, as I have VM Broadband they were able to keep it & migrate it across to an active account. I was told nothing would happen to my email address and keep login in the same way using my virgin.net email address. On Monday it was working fine, since Tuesday 18 I have had an Authentation Failure with the error message of mail server imap4.virgin.net is not responding. I was able to login into the VM webmail using virgin.net on Monday, now I can't. I was able to login into my VM account app using my virgin.net email, now I can't. I've called VM customer services that say that Virgin do not manage any email domains now and so they cannot help reset the password or locate my email account and that I should speak to Talk Talk (even though I am not a Talk Talk account holder) I called Talk Talk customer services they say they do not manage any virgin or ntl email addresses/domains... Anyone had the same issue this week where emails have suddenly stopped. Would be really helpful to find out if there is a quick fix or we all need to get a new email address as the virgin domain now does not exist...?No proof of virgin account
Hello! I'm writing this on behalf of my dad. My dad is not very technologically savvy, and after splitting with my mum we have had to make brand new accounts in his name for everything including virgin media. However, i think there was a mistake when originally setting up the account and when he was rang up to reconfirm his email address (due to it being invalid) and create a password, he hasn't written any of this information down and has forgotten the password and didn't know his email. When ringing up the helpline for a separate issue, we asked if we could get any information on our account as we now still didn't know our account number, if there was an email address attached to our account and what our password was. Due to data protection the lady on the phone could not confirm any of these, but said she could change our email over the phone (though again, she could not read it back to us to confirm it was right due to data protection). Despite us doing this, we still haven't received any emails about bills or even a welcome email. If there is any way I could find out our account number or add the correct email to our account, that would be really helpful as i want to help out my dad. Thanks in advance, Cerys