Up to 1Gb/s Internet speed contract Ireland
Hi Team, For the past few days I have been getting between 20Mb-30Mb download speeds. This is a farcry from the "up to 1000Mb" I should be getting. I understand its unrealistic to get 1000Mb but I've never hit over 550Mb. I am on a wired ethernet connection about 3 meters away from the Cable. My contract is about ~1 month old. The chat support doesnt actually go anywhere im convinced there are no agents even working on the live chat as the bot just keeps looping. How can I improve my speeds if support is IMPOSSIBLE to contact + How do I view what my minimum guaranteed speed is I cant see it ANYWHERE on my contract.Live Chat transcript
I had a live chat with agent Christopher today 28/01/2024 and at the end of our conversation I requested thr transcript be emailed to me. I input my email so this can be sent over and the chat was terminated. Unfortunately I never received the transcript and when I try to submit an online DSAR form the following error message appears. I have tried from two different devices and after many attempts to no avail. I kindle ask you assist me in getting the transcript from my live chat today. Thanks in advance!
