ContributionsMost RecentMost LikesSolutionsRe: can't log in to virgin media account Hi Zoe, I have tied various browsers on various devices and I keep getting the following message:- “Your email or password was incorrect. Please try again or go back to change your email.” Please could you help to resolve this please. Update - I think that I have resolved this by using a different email address. Re: can't log in to virgin media account I am having exactly the same issue as I cannot log into My Virgin Media. Can you help at all with this?