ContributionsMost RecentMost LikesSolutionsRe: Emails not being received on outlook app Edit - I have since found the problem was cased by my Virtual Private Network on my iPhone, which I disabled and everything works fine now. Thanks for your help and I hope that this is helpful for others too. Re: Emails not being received on outlook app Hi John, thanks for your reply. I have tried this a few times and it has still not worked. Please can you find a solution to this as I am missing a lot of emails. Re: Emails not being received on outlook app I am experiencing the same issue with Outlook. Please could the team issue a fix as soon as possible as this has been going on for a while now. Re: Audio Description Will Not Turn Off ITV1 I am unable to turn off the audio description on ITV1 (103) on my Stream Box. I have tried everything including a factory reset. Using the button with the three dots on the remote control on ITV1 (and ITV1 +1) does not reveal the audio options as it does on the other channels. Any programme that contains an audio description on ITV1, including films and soaps are unwatchable on the stream box and I may have to return it. Can anybody help please? Audio Description Will Not Turn Off ITV1 I am unable to turn off the audio description on ITV1 (103) on my Stream Box. I have tried everything including a factory reset. Using the button with the three dots on the remote control on ITV1 (and ITV1 +1) does not reveal the audio options as it does on the other channels. Any programme that contains an audio description on ITV1, including films and soaps are unwatchable on the stream box and I may have to return it. Can anybody help please? Re: can't log in to virgin media account Hi Zoe, I have tied various browsers on various devices and I keep getting the following message:- “Your email or password was incorrect. Please try again or go back to change your email.” Please could you help to resolve this please. Update - I think that I have resolved this by using a different email address. Re: can't log in to virgin media account I am having exactly the same issue as I cannot log into My Virgin Media. Can you help at all with this?