beergut100
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All recordings wiped! Virgin Media Customer support, please contact me.
My 360 box was about 80% full of recordings. I went to watch one today, only to be presented with a screen saying "you have not recording anything yet", or words to that effect. I tried restarting the box, but that made no difference. I went to iplayer to watch my programme and was made to sign in. The iplayer sign in screen is different to usual and some other screens also look different, so I think there has probably been a firmware/software update which has messed up my box. This may be coincidence, but I have also signed a new contract just a few days ago. I have not changed from V6 to 360 or anything. I was on 360 on the old contract and am still on 360. Has a software update caused my recordings to be wiped, or is there a fault with my box? If so, can I order new boxes please? Can customer services help me via this forum and PM please? My account number is [MOD EDIT: Personal info].Re: Downgraded to Netflix with ads
Hi. I have been looking at old bills and can see I was charged for premium previously, so I apologise for getting that wrong. But I was charged £7 a month and not £13. Would it be possible to add premium again for £7 a month? If not, would retentions be able to help me?Re: Downgraded to Netflix with ads
I haven't had a PM, but I can assure you that I had Premium as part of my previous negotiated contract. I was told there would be no changes and I have scoured the new contract and it does not state that Netflix has been downgraded. I actually originally contacted you to cancel my Virgin Media services, as you were removing TNT sports (which I was informed of), but I was able to reach an agreement. The retentions advisor was very helpfu and I do not want to make a complaint, but I was not informed of the changes to Nextflix, which would have been a dealbreaker. I believe there has been a lack of transparency about this, really, with customers not being informed, even if they renew their contract to the Mega package on your website, where it says the only thing that has changed is the TNT Sports. Anyway, if you could PM me ASAP I can give you my account details so that you can look into it.Downgraded to Netflix with ads
I have been a Virgin Media customer for 20 years and just yesterday negotiated a new contract for the "Mega" package with Volt. I HAD 4K Netflix included with my last package and was not aware, nor was I told, that it would be downgraded to Netfilx with ads. I have a 4K telly and Atmos sound, so I am not happy that I now don't have a Netflix service with annoying ads, which cannot take advantage of this. Apparently, if I want UHD Netflix I will now have to pay £13 a month extra! I was not told this when negotiating the new contract. I was not informed that my Neflix would change. I pay a lot of money already and have been a loyal customer and was told that I could "Choose this deal and keep your current Virgin Media plan without losing anything".
