All recordings wiped! Virgin Media Customer support, please contact me.
My 360 box was about 80% full of recordings. I went to watch one today, only to be presented with a screen saying "you have not recording anything yet", or words to that effect. I tried restarting the box, but that made no difference. I went to iplayer to watch my programme and was made to sign in. The iplayer sign in screen is different to usual and some other screens also look different, so I think there has probably been a firmware/software update which has messed up my box. This may be coincidence, but I have also signed a new contract just a few days ago. I have not changed from V6 to 360 or anything. I was on 360 on the old contract and am still on 360. Has a software update caused my recordings to be wiped, or is there a fault with my box? If so, can I order new boxes please? Can customer services help me via this forum and PM please? My account number is [MOD EDIT: Personal info].