Wonderchuka
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My Virgin Media App Run a Test not working
Had this issue since getting virgin just over a month ago, I've tried calling and no one seems to understand the issue and can't seem to connect to my hub from their end either. Internet cut off the other day and had an engineer out who replaced the fibre junction box and had no issue after until 10pm tonight I dropped from 450mbs to 80mbs. It would be really handy to be able to run a test myself, I do it through the hub login and get this also .Re: Installation Delay
Hi there, Thanks for your reply. This has been possibly one of the most stressful times of my adult life. 3 more engineers have visited and said it is all ready to go, not sure why it hasn't been sorted. Then cut to today, I have been promised service by Friday this week at the latest due to my wife relying on ethernet connection for her hearing loop system that links to everything including fire alarms in the house. Cut to today engineer comes out and tells us there is no fibre in the box or the underground runs... Says the manager has had a look and the nice excuse of "planning permission" comes in to dog up the road and break the blockage.. yes that's right l, the same blockage we have been told was clear by 3 engineers and 2 pre-installsion customer service providers and 2 escalation team managers. Our previous provider stopped in the 23rd of September as we were guaranteed installation as we set our installation date to 3/4 weeks after we signed up to ensure enough time. I have been told there are now 1/2 dayEnd to End ( complete external and internal installation) engineers in our area but why has this not been used when they are fully aware of the vulnerabilities present in our home. I'll have to take time off work to ensure my wife is safe around the house with our children and not to mention all the lies and chopping and changing is playing absolute havoc with someone with my level of ADHD. I just need some clarity and some physical show of promise that something is being done. The "planning permission" excuse is clever, but doesn't work when I have the knowledge that they already have it in place due to me helping process the blooming stuff in the first place when they " installed" virgin in my area. Not to mention m ly attached neighbour has it installed and the cable run is shared with them!!Installation Delay
Installation delayed Had my external box fitted a week ago, and other external work was done this morning. I spoke to the engineers outside and they confirmed everything is done and ready for my installation date (23rd September.) then they packed up and left. Fot a missed call from virgin media and called back, they confirmed all is okay for Monday (23rd September) then an hour later I got an email saying it's delayed till the 10th of October..... I called up and no one could see why it was delayed it even says everything is ready. Got a call back planned for tomorrow morning. Got another call saying it's been delayed till 10th October because there is external work that needs doing .... I have spoken to the engineers as they were doing it. I am an engineer myself and know it is all ready.... What do I do?? Please note I suffer with extreme ADHD amongst other things and this has completely derailed everything for me.
