ContributionsMost RecentMost LikesSolutionsRe: Why won't my landlines recieve incoming calls Can she phone out and if that works is it showing the correct caller ID? Re: One touch switch issue Your timeline does not make sense for a OTS and do remember OTS only applies to broadband and not TV services. When did you order from EE and did you advise them of your current provider and to use OTS? Once that was done you should've received communication from VM that you were leaving. The implication of the call on the 6th indicates that VM had not received notice of the OTS and were either expecting you to give notice or order from a new ISP via OTS. Was the 7th the date VM has previously advised your services were to end or was that the date your discounted contracted period was ending, in that case service continues at full price until you give notice or they receive a OTS request. It would not be normal for VM services to be disconnected until after EE had installed and sent them confirmation thereof, so the 7th was never going to be the date VM services stopped if EE only installed a day later. It would appear that your call on the 19th was interpreted as then giving a months notice as no OTS notification had been received prior to the EE installation. Re: Old TV box deactivated following upgrade Oh dear @Djakarta, looks like your family should be having a rant at you for not reading and following the instructions that came with your new TV360 box. You live and learn. Re: Large white box Please add a clear photograph of the offending box. What services do you have from VM? Re: No internet until 1st Dec!! VM are no better or worse than any other domestic ISPs with fault fixing timescales. If you are WFH then get a business product with a better SLA . Re: Urgent help required If she has a HUB 5x and that is connected to full fibre then the ONLY TV service available is Stream. Changing the HUB makes no difference. The TV technology that supports recordable boxes comes over coax and works with HUBS 3/4/5. Re: My area's broadband outage estimated 6 days to fix? If a local boy racer has taken out a cabinet for example then the fix isn't going to be instant. Re: Urgent help required The HUB5 and HUB5x are two different beasts. What was you daughter supplied with? Re: Urgent help required What does the order say regarding service and speed? Re: Urgent help required What service does it show on her order and what type of external cable and internal connections were installed? I very much doubt there can be any satisfactory resolution with VM under their latest new customer policies.