RetiredATCO
Superfast
Joined 2 years ago
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Re: One touch switch issue
Your timeline does not make sense for a OTS and do remember OTS only applies to broadband and not TV services. When did you order from EE and did you advise them of your current provider and to use OTS? Once that was done you should've received communication from VM that you were leaving. The implication of the call on the 6th indicates that VM had not received notice of the OTS and were either expecting you to give notice or order from a new ISP via OTS. Was the 7th the date VM has previously advised your services were to end or was that the date your discounted contracted period was ending, in that case service continues at full price until you give notice or they receive a OTS request. It would not be normal for VM services to be disconnected until after EE had installed and sent them confirmation thereof, so the 7th was never going to be the date VM services stopped if EE only installed a day later. It would appear that your call on the 19th was interpreted as then giving a months notice as no OTS notification had been received prior to the EE installation.10Views0likes0Comments