RetiredATCO
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Re: Rude customer service
"If VM says that they have their own network, they should be able to help me out I believe." Unfortunately what you believe and the reality are different, retrofitting any type of cable or fibre into flats above ground level requires a lot of work and permissions. With the copper line cease not far over the horizon something will need to be done but you can't force VM to step in.28Views0likes0CommentsRe: Complaint about neighbours broadband cable installed right across my back garden
Why have you consulted OPENREACH engineers? They will only have opinions as to the way they install, not what the VM contractors have done. If it is as the recommended height crossing your garden then the best you can hope for is an apology for someone entering your garden without your permission.144Views0likes0CommentsRe: Hub 3 WiFi tips
You would only use modem mode if you are using a standalone router/mesh system. I have split the 2.4 and 5 GHz band names so I can see which band each device tries to connect to in various locations around my home. The 5 GHz band has worse penetration through walls and floors so I ensure more distant devices only use the 2.4 GHz band. If you have close neighbours download a WiFi analyser and change the Hub channel to use the least congested.74Views1like0CommentsRe: Unfair and illegal default on my credit account by virgin media
Moral of the story, always go back to any account you are closing and check the balance has reduced to zero and stayed there for at least two billing cycles. Maybe a mod could edit the topic and remove the word illegal as it's unlikely any laws have been broken.17Views0likes0Comments