RetiredATCO
Superfast
Joined 1 year ago
User Profile
User Widgets
Contributions
Re: 403 Forbidden message
I travel to Thailand regularly and have had similar issues with UK companies not liking a log in from a Thai IP address. The ONLY solution is to use a VPN, if the Google VPN is not available then you'll have to find one that will work. I use the free version of Windscribe which works most of the time on a Windows 11 laptop but as with all VPNs they do sometimes get blocked too.166Views0likes1CommentRe: Cancellation fees
Unfortunately leaving any contract early will incur termination fees. You may get some relief if you can prove you have been illegally evicted but if it is solely for personal reasons then you will need to pay the fees, if you don't then VM may take measures to recover the debt.50Views0likes0Comments- 186Views0likes1Comment
Re: Help recovering previous Landline number
Oh, there is certainly a question as to who is your current provider and whether you wish to transfer phone services when using the OTS process, I used it myself. It doesn't need a big warning in red! Your order confirmation email would've stated M125 Fibre Broadband or something similar and you did not notice that "phone" was missing. If you have just ordered broadband the number will have been disconnected by Sky. VM do not provide landlines any longer, phone services are provided via the router and if you add that you will now be allocated a new number, whether you can do that and then have VM contact Sky to try and retrieve the old number will have to be answered by a VM staff member, but I'd guess it's unlikely.149Views1like0CommentsRe: Help recovering previous Landline number
Whether it is possible will depend on what your parents actually ordered from VM and what process they used. Did they order using the One Touch Switch service online or by calling with VM doing all the coordination with Sky and did they request that the phone service and number was transferred? If they did a standalone order with VM then the number cannot be obtained from Sky. What communication have they had from Sky regarding the transfer of services? If they didn't have to call Sky then they have used the OTS but it would appear that either the phone number transfer has failed or that your parents didn't tick the correct box online or make it clear if ordered by phone that they wished to have a phone service and their number ported over.189Views0likes3CommentsRe: One touch switch issue
Your timeline does not make sense for a OTS and do remember OTS only applies to broadband and not TV services. When did you order from EE and did you advise them of your current provider and to use OTS? Once that was done you should've received communication from VM that you were leaving. The implication of the call on the 6th indicates that VM had not received notice of the OTS and were either expecting you to give notice or order from a new ISP via OTS. Was the 7th the date VM has previously advised your services were to end or was that the date your discounted contracted period was ending, in that case service continues at full price until you give notice or they receive a OTS request. It would not be normal for VM services to be disconnected until after EE had installed and sent them confirmation thereof, so the 7th was never going to be the date VM services stopped if EE only installed a day later. It would appear that your call on the 19th was interpreted as then giving a months notice as no OTS notification had been received prior to the EE installation.28Views0likes0Comments