elkingdl
On our wavelength
Joined 2 years ago
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Re: Pods Disconnected and Won’t Reconnect
The issues still persist. I tried using the online help service today in live chat and spent two hours to confirm the pods weren’t connected to my router and that it was “odd” that the serial numbers didn’t match what was being asked for in the app. any help would be greatly appreciated as I don’t think I can cope with another tech support assistance session where every prompt needs 5-10 minutes for a response.Pods Disconnected and Won’t Reconnect
I have 2x wifi pods that appeared to be working ok for a while but a few days ago showed as disconnected in the app. I tried rebooting them and my hub, but they would not reconnect. So I removed them in the app and tried to add them again - now they don’t appear to do anything. if you plug them in they light pluses slowly in white, then slightly quicker in green, then back to slow white, and they just go around in a loop. interestingly, when went back into the connect app after a half hour it said that the install had failed and to try again. The serial number of the pod it said to power up didnt match the serial number of either pod I have. Any ideas would be most welcome.Re: Complaint help
I have a simialr issue. Renewed over the weekend, got the downgrade notification today, I called to cancel the renewal and the retentions team asked for a little time to try and sort it. I’m really not impressed and shortly after I logged my query on here I got a new set of contract documents sent through reflecting the lower package of standard with ads, rather than standard, which was very clearly sold with and included in the original renewal contract.Re: Netflix Downgrade post Renewal
So this has moved from what I’d consider a misunderstanding to downright scummy behaviour. I raised this query about an hour ago and now I have a new set of contract documents, generated just now, with a notification that Netflix standard has been removed and replaced with standard with ads. That’s downright underhanded and absolutely not on.Re: Netflix Downgrade post Renewal
I believe they discontinued Basic and replaced it with Standard With Adverts, which annoyed people because it cost more and delivered nothing extra. Standard, without adds still exists and can be signed up to, but VM appear to be offering one thing and signing people up to something else, which is blatant misselling.
