Enigma80
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Joined 15 years ago
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Renewing contract - not honouring offer/agreement
Hi all, My contract was due up for renewal some weeks ago, I've been a customer since 2010, and renewed upgraded many times. Until now I was signed up the largest bundle which I got at a discounted price. However, over the past 6 months, I realised no-one was watching any 'live' TV, and only using streaming services which I pay for outside of Virgin Media contract. If I keep current services my monthly would be over £200. After a number of calls/chats I've managed to strip my account down 1Gig broadband only. This way, my family can continue watching what they want on streaming services, use broadband for gaming too, and I can continue using it for work etc. I've managed to get a deal after some back and fourth with the retention team for £37. I was asked whether I wanted this to start after 30 days or within 24hrs, I chose 24hrs, more savings for me this way. I was sent emails of this contract and I also have the chat history saved too. Later that day, I'd been sent a different contract saying I will still have my current contract for another 30 days and will owe £200'ish, and then going forward my bill will be £70+ a month. I called to query this, and spent a while on the call. They didn't understand their notes and what was going on, or what the retention team had done. Eventually, they agreed to the £37 a month, but were unwilling to honour the 24hr change of service I was offered. Essentially, only having to pay for a day or few days of the £200 contract until services swapped over, rather a whole month of that more expensive contract. Where do I stand with this? How can they refuse to honour something I have in writing?Re: Trying to complete 360 software upgrade
Hi Carley, I don't know when it upgraded as I don't really pay attention to that, kids are always on the Playstation or watching Netflix (TV app, not via Virgin) etc, so I assume it just downloaded and upgraded in the background. I just had an email informing me I needed to upgrade my box and it went to the Virgin Media site where I followed instructions. I receieved my new box sometime later. My V6 box stopped working. I tried restarting from the mains and just keeps coming up with the Welcome screen and the goes blank, nothing else happens. The TV just displays a message stating the device is off and to power it on, The new 360 box arrived instructions said to replace my existing Tivo box as the V6 box should have automatically upgraded itself, and I there were two remotes in the box. The new 360 box is now connected and I can access apps and sky movies etc, but the normal channels aren't working and displays the following messiage: Channel Failed CS2004 We're currently unable to show this channel. Please check your cables, reboot and then try again. For more info and help, visit virginmedia.com/tvcode So now I have a V6 box that doesn't work and the new 360 box that only lets me access apps and on-demand content (sky movies etc).563Views0likes1CommentTrying to complete 360 software upgrade
Hi, I'm also having the same issue. My TV doesn't get a signal from the box anymore. It just stopped working over the past four days. My TV says there's no signal coming from it. I rebooted and nothing is happening, I get the welcome screen then it just powers itself down again. [MOD EDIT: Post split to create own thread]711Views0likes3Comments