J789
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Re: Renewal Problem
Hi Arissa, thank you so much for all your help with resolving my renewal problem. The customer service I have received from you has been fantastic. I wouldn't hesitate to use the forums for assistance again in the future. Take care and thanks again from a loyal VirginMedia customer, J789 😄35Views0likes0CommentsRenewal Problem
Hello, on MyVirginMedia app I accepted a new renewal offer. The new contract is not showing on the app and I am still being charged my higher monthly payment. I did online chat last week for help with this matter and I was told it takes about 15 days to show on the app. It has now been 19 days and nothing. The chat advisor also looked into quoting a new renewal price but it was coming in at double the app price that I accepted. If an advisor from Virgin could help with this matter I would appreciate it 🙂SolvedError Message CS2401 appears when trying to load Apps
When trying to watch ITVX, Amazon Prime etc a message appears on the TV screen stating App store unavailable CS2401. I have switched the power supply off, checked cables etc but to no avail. Any advice appreciated, thank you 😊.Solved9.1KViews0likes2Comments