Renewal Problem
Hello, on MyVirginMedia app I accepted a new renewal offer. The new contract is not showing on the app and I am still being charged my higher monthly payment. I did online chat last week for help with this matter and I was told it takes about 15 days to show on the app. It has now been 19 days and nothing. The chat advisor also looked into quoting a new renewal price but it was coming in at double the app price that I accepted. If an advisor from Virgin could help with this matter I would appreciate it 🙂Solved47Views0likes3Comments