Covad1983
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Re: Hub 5 Keeps Randomly Dropping
Hi, Thanks for this, as requested… Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 -1.6 41 QAM 256 1 2 147000000 -1.1 42 QAM 256 2 3 155000000 0.8 42 QAM 256 3 4 163000000 -1 42 QAM 256 4 5 171000000 0.6 42 QAM 256 5 6 179000000 0.1 42 QAM 256 6 7 187000000 0.9 43 QAM 256 7 8 195000000 1.9 43 QAM 256 8 9 203000000 2.1 43 QAM 256 9 10 211000000 2.8 43 QAM 256 10 11 219000000 2.9 43 QAM 256 11 12 227000000 3 43 QAM 256 12 13 235000000 2.7 43 QAM 256 13 14 243000000 3.1 43 QAM 256 14 15 251000000 3.3 43 QAM 256 15 16 259000000 4 43 QAM 256 16 17 267000000 4 43 QAM 256 17 18 275000000 4.3 43 QAM 256 18 19 283000000 4.3 43 QAM 256 19 20 291000000 4.7 44 QAM 256 20 21 299000000 4.7 44 QAM 256 21 22 307000000 4.9 44 QAM 256 22 23 315000000 4.8 44 QAM 256 23 24 323000000 4.9 44 QAM 256 24 25 331000000 4.5 44 QAM 256 25 26 339000000 4.4 44 QAM 256 26 27 347000000 4.2 44 QAM 256 27 28 355000000 3.8 44 QAM 256 28 29 363000000 3.6 43 QAM 256 29 30 371000000 3.4 44 QAM 256 30 31 379000000 3.6 44 QAM 256 31 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 0 0 2 Locked 42 23 47 3 Locked 42 22 63 4 Locked 42 35 42 5 Locked 42 27 40 6 Locked 42 14 27 7 Locked 43 11 59 8 Locked 43 24 57 9 Locked 43 20 46 10 Locked 43 22 63 11 Locked 43 21 51 12 Locked 43 10 58 13 Locked 43 2 0 14 Locked 43 0 0 15 Locked 43 0 0 16 Locked 43 0 0 17 Locked 43 1 0 18 Locked 43 2 0 19 Locked 43 0 0 20 Locked 44 87 2247 21 Locked 44 104 1987 22 Locked 44 303 1957 23 Locked 44 150 2016 24 Locked 44 3 0 25 Locked 44 172 1853 26 Locked 44 247 2105 27 Locked 44 176 2210 28 Locked 44 91 1964 29 Locked 43 158 2185 30 Locked 44 69 49 31 Locked 44 209 2185 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 49.3 5120 QAM 64 9 1 43100000 48 5120 QAM 64 10 2 36600000 47 5120 QAM 64 11 3 30100000 47 5120 QAM 64 12 4 23600000 46.3 5120 QAM 64 13 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 Network Log Time Priority Description 19-03-2023 20:30:45 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 20:28:54 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 20:28:46 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:28:17 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:26:50 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:26:47 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:17:05 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:14:14 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 18:14:13 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 13:28:02 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 13:26:44 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 13:26:44 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 12:57:56 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 12:56:32 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 12:56:24 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 12:05:18 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 12:05:18 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 11:03:31 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 11:03:31 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 11:00:54 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 10:59:25 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 10:59:18 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:33:54 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:32:58 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:32:30 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:16:26 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:15:06 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:15:04 warning MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:13:45 notice US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 09:13:45 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 08:04:16 notice US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 19-03-2023 08:04:16 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;1.7KViews0likes2CommentsRe: Hub 5 Keeps Randomly Dropping
Thank you for your suggestion and taking the time to post. im not sure that’s the solution as other devices plugged into the hub also drop at the same time, for example, Sky TV. So I’m presuming that as everything drops, then it’s down to the hub or the connection. thanks again though.1.7KViews0likes4CommentsHub 5 Keeps Randomly Dropping
Virgin Media upgraded my wifi router to the Hub 5 but now I lost connection roughly every hour for roughly 2mins. It’s incredibly annoying. I have Amazon Eero mesh wifi set-up (which was working fine on Hub 4) but I don’t think that the problem as other hardware connected to the Hub also loses connection. The Hub 5 has wifi disabled so it’s effectively in modem mode (but not actually in modem mode as that messed things up for some reason). Virgin support on the phone have been dismissive and unhelpful, requesting me to hard reset the router and wait 24 hours but I’ve done this and it’s still a problem. Anyone any other suggestions on how to diagnose the problem rather than just resetting the router. I’m really fed-up.2.4KViews1like13Comments