45RPM
On our wavelength
Joined 3 years ago
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Re: Virgin media making it impossible to downgrade my package
Unfortunately VM is only interested in upselling. They are experts in fobbing off and pretending not to understand. I'm not sure what the opposite of "can do attitude" is but Virgin excel in this. Branson advocated putting oneself in the customer's shoes to genuinely understand and solve their problems, to generate loyalty and satisfaction. I've neither experienced or heard of this attitude in modern times - big shame.103Views0likes1CommentRe: Miss sold package
Some time back, I renewed my package (for 18month). I was told the TV channels would remain identical but with a different name. I agreed, the update went ahead; however I lost TNT sports. I tried to argue with someone in Outer Mongolia call center; I was fobbed off with every excuse imaginable, put on hold forever and promised callbacks that never materialised. Whatever happened to Richard Branson's ethics???????????? On a positive note, I called VM recently and had a good experience.1.2KViews0likes1CommentRe: Problems with subtitles
I can never receive subtitles on the ultra channels 175 & 999. Although my TV is not ultra, I can watch the channels fine - just without the subs. So, I can never watch those channels as my hearing is not 100% - big shame as there is a lot of good stuff on there!3.2KViews0likes1CommentRe: 360 Remote - not designed for the elderly
Hello Debm1 Voice input is (IMO) one of the best features of VM 360. Your dad can say things like "BBC 1" or "ITV 1 plus 1" He can also say "subtitles". have a look at https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/voice-control-on-virgin-tv-360852Views0likes1Comment